SS Support Network LLC builds, brands and runs your call center, dispatch, billing, credentialing and marketing so your NEMT, limo, dental or medical clinic can scale without hiring and training every role yourself.
Every service is built as a complete operating system — call flows, QA scorecards, reports and specialists trained on NEMT, limo, dental and medical workflows.
HIPAA-aware, empathy-driven agents answering every call, message and web chat on behalf of your brand. We handle intake, eligibility questions, trip changes, complaints and post-trip surveys while tracking AHT and first call resolution.
Real-time trip scheduling, routing and driver coordination using your NEMT software or our included platform. We reduce no-shows, track on-time performance and coordinate return trips for dialysis, hospital discharges and more.
Clean claims, eligibility checks, prior auth, denials management and AR follow-up for NEMT, dental and medical clinics. We align with your clearinghouse and keep your rejection rate low while cash flow stays consistent.
We design your NEMT brand, high-converting website and ads, then run local SEO and paid campaigns that bring private-pay riders and facility contracts. Our volume deals can work on a 30% commission per private patient ride we generate.
Accurate books, reconciliations and financial dashboards so you know your profit per route, vehicle or clinic chair. We tag revenue by payer, service line and geography so you can see exactly what’s working.
Modern NEMT software, branded rider portals, facility booking links and automation. Our team configures queues, skills routing and dashboards so your call center and dispatch room see the same live picture.
The SS Support Network NEMT Academy gives you a step-by-step blueprint to launch a compliant NEMT company, then connect directly into our CSR, dispatch, billing and marketing pods when you are ready.
Inside the Academy you get clear modules, templates and real call center scripts built for NEMT. We cover everything from state requirements and insurance to intake questions, dispatch rules and billing workflows. You see exactly how a serious NEMT call center is structured before you ever buy a vehicle.
When you graduate, you can launch with our team already trained on your brand — so day one, your phones are answered, rides scheduled and claims submitted correctly.
Explore full curriculumOur call center and back-office teams support NEMT fleets, limo services, dental practices, medical clinics and other appointment-heavy businesses where every missed call is lost revenue.
We treat every engagement as a long-term partnership. Here is how founders and operations leaders describe the impact of handing their call center, dispatch, billing and marketing to our team.
“We handed SS Support Network our phones, dispatch and billing right before our busiest season. Instead of breaking, the operation finally felt calm and predictable. Our on-time performance improved and I was able to focus on contracts instead of chasing missed calls.”
“Our phones used to ring out during peak hours and treatment plans fell through the cracks. Their CSR pod now answers every patient call, books recalls and handles payment questions with empathy. Chair utilization is up and our team is less stressed.”
“They built our call flows, website funnels and ride generation campaigns, then staffed the phones to handle everything. We now see a steady stream of corporate and airport bookings without me living in the dispatch room 24/7.”
We publish deep-dive articles and playbooks so you can see how a mature NEMT call center, dispatch and billing stack is designed — and decide where to plug us into your existing operation.
A behind-the-scenes look at intake, dispatch, billing and QA workflows for multi-state fleets.
Read authority article →Standards and practices that keep average handle time low while empathy and accuracy stay high.
Read guide →Retention and follow-up systems that increase lifetime value and word-of-mouth referrals.
Read playbook →
Email: info@sssupport.net
Phone: (657) 777-0006 | (503) 609-0451
Website: www.sssupportnetwork.llc
Once we receive your details we will respond within one business day with next steps and a suggested time for a strategy call. We can also review any existing call center, dispatch, billing or marketing setups you have and propose a phased upgrade plan.
