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Established 2020 — Vancouver, WA

The Team Behind
Your 24/7 Operations

We built SS Support Network on a simple belief: NEMT providers and healthcare organizations deserve support that never compromises. Over 50 HIPAA-certified professionals. 200+ clients across all 50 states. One relentless standard of excellence.

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Operations Live
Since 2020
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Clients
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Team
24/7
Uptime
50
States
47 agents currently handling live calls
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Years in Operation
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Certified Agents
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Clients Served
24/7
Always On
Our Origin

Founded to Fill a Critical Gap in Healthcare Support

In 2020, our founders saw a problem hiding in plain sight: NEMT providers were losing patients to missed pickups, healthcare facilities were drowning in billing backlogs, and nobody offered dedicated, HIPAA-compliant support built specifically for these industries.

SS Support Network was created to change that. Headquartered in Vancouver, Washington, we started with a small, intensely focused team handling dispatch calls for a handful of transportation companies. The results spoke for themselves — on-time rates improved, no-shows dropped, and clients started referring us to others.

“We don’t bolt on support as an afterthought. We engineer it around your exact workflows, your software, and your patients.”

Five years later, we’ve grown to over 50 HIPAA-certified professionals serving 200+ clients across every state. From dispatching and medical billing to credentialing and live chat — we handle the operational complexity so our clients can focus on what they do best: serving patients and growing their business.

2020

Vancouver, WA

What started as a dedicated NEMT dispatch operation has evolved into a comprehensive healthcare BPO powerhouse — trusted by transportation companies, clinics, and healthcare networks from coast to coast.

200+
Clients Nationwide
Our Principles

The Standards We Refuse to Compromise

Six non-negotiable principles that shape every interaction, every dispatch, and every line of billing we process.

HIPAA Without Exception

100% of our team is HIPAA-certified. We enforce end-to-end encryption, routine compliance audits, and strict access protocols — because patient data isn’t just regulated, it’s sacred.

Zero Downtime Commitment

Healthcare never pauses and neither do we. Redundant systems, backup power, and staggered shifts guarantee that when your patients call at 3 AM, a trained professional answers.

True Partnership Model

We don’t operate at arm’s length. Our teams embed into your workflows, learn your software stack, and align with your business metrics — functioning as your in-house department.

Measurable Precision

Every dispatch, claim, and credential is tracked against performance benchmarks. Our 98.4% CSAT score isn’t a marketing number — it’s audited monthly and published to clients.

Relentless Improvement

We’ve grown from a startup to 50+ professionals in five years because we treat every client interaction as data. Weekly calibrations, monthly reviews, quarterly strategy shifts.

Technology-Forward

Direct integrations with leading NEMT platforms, real-time CRM syncing, automated dispatch routing, and AI-assisted billing verification — we invest in tools that amplify human expertise.

Our Timeline

Five Years of Purposeful Growth

Every milestone built on the one before it. Here’s how we scaled from a focused startup to a nationwide operation.

2020

Founded in Vancouver, WA

Launched with a singular focus: providing NEMT providers with reliable, HIPAA-compliant dispatch support. First clients onboarded within weeks of launch.

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02
2021

Service Expansion

Added medical billing, credentialing, and broker registration to our capabilities. Multi-state operations began as word-of-mouth referrals accelerated growth.

2022

Coast-to-Coast Coverage

Achieved full 50-state service coverage. Implemented true 24/7/365 operations with staggered shift teams ensuring zero-gap availability.

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2023

Platform Integrations

Deployed direct integrations with major NEMT software platforms and healthcare systems. Automated dispatch routing reduced response times by 40%.

2025 – Present

200+ Clients & Growing

Surpassed 50 team members and 200 active clients. Expanding into live chat, virtual receptionist, and technical support verticals.

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Team Operations
Our People

Built by Specialists, Not Generalists

Every team member is specifically trained for healthcare and NEMT operations. No learning curves at your expense.

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Team Members
100%
HIPAA Certified
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States Covered
4.9
Client Rating
98.4%
Satisfaction
NEMT Dispatch
Real-time Trip Coordination
Active 24/7
Medical Billing
Claims & Revenue Cycle
Active 24/7
Credentialing
Compliance & Documentation
Mon–Fri
Live Support
Chat, Voice & Virtual Reception
Active 24/7
Compliance & Security

Enterprise-Grade Trust Architecture

The infrastructure, certifications, and protocols that make us the safe choice for regulated industries.

Full HIPAA Compliance

Every agent completes comprehensive HIPAA training before handling their first call. Annual recertification, encrypted channels, and breach response protocols are standard.

SOC 2 Security Practices

Enterprise-grade encryption at rest and in transit. Secure VPN access, role-based permissions, multi-factor authentication, and continuous threat monitoring.

Live Quality Monitoring

Real-time call scoring, whisper coaching, and automated flagging. Every interaction is recorded, reviewed, and calibrated against our performance benchmarks.

99.9% Guaranteed Uptime

Redundant cloud infrastructure, automatic failover systems, and geographically distributed backup ensures your support line never goes silent.

Dedicated Account Management

Every client gets a named account manager who knows your business, tracks your KPIs, and provides monthly performance reports with actionable recommendations.