Why us

Proof Over Promises

Every outsourcing company says "quality," "reliable," and "24/7." Instead of adjectives, here are six things you can actually verify: a published case study, published pricing, and a first week scoped so you can judge us on real work.

Get a Free Operations Audit Read the Case Study

Since 2020 Flagship client retained 2+ years Pricing published No long-term contracts

Six verifiable differentiators

What you can check before you ever talk to us

We ran a client's entire back office for 2+ years

Not a pilot, not one task: every call, every dispatch, every broker interaction, and billing for a US NEMT provider, for over two years and counting, while they expanded from one state to multi-state. Read the case study

Our pricing is published

Dispatch and call coverage from $10/hr per agent, no setup fees, and an honest "it depends, and we'll quote in writing" where volume genuinely drives the number. Most competitors hide pricing behind a demo call. See the pricing page

24/7/365 is actually staffed

Overnight and holiday shifts are scheduled, awake, and working, not an on-call number that rings out. Every seat includes a trained backup, so a sick day on our side never becomes a coverage gap on yours.

HIPAA-trained, BAA signed first

Agents complete HIPAA training before any client work, and a Business Associate Agreement is executed before we touch protected health information, not after you ask. Our HIPAA approach

We work inside your software

Your dispatch platform, your broker portals, your billing system: your data never leaves your systems, you watch the work in real time, and leaving us requires no migration. Independence included: we're not affiliated with any vendor or broker.

A scoped first week to judge us

Start with one seat or one role on real work for a week. Keep us if the quality holds; walk away if it doesn't. Month-to-month after that. Retention has to be earned monthly, not signed away annually.

The honest comparison

Us vs. an answering service vs. hiring in-house

Each option is right for somebody. Here's the difference in plain terms, so you can pick the one that fits.

	SS Support Network	Typical answering service	In-house hire
What you get	Completed work: trips dispatched, portals updated, claims submitted	Messages taken and relayed; basic scripts	Full work, limited to one person's hours and skills
Coverage	24/7/365 staffed shifts with trained backups	24/7 answering, depth varies by plan	One shift; true 24/7 needs 4+ rotating hires
Works in your software	Yes: your dispatch board, portals, billing system	Rarely: usually their platform, you get transcripts	Yes
Healthcare readiness	HIPAA-trained agents, BAA before PHI access	Varies: HIPAA plans exist at some providers	You build the training and documentation yourself
Absences & turnover	Backup agent included per seat	Pooled agents: covered, but little account depth	A sick day or resignation is your gap to fill
Cost basis	Hourly per dedicated seat, from $10/hr	Per-minute or per-call; overage fees are common	Salary plus taxes, benefits, PTO, training, turnover
Commitment	Month-to-month after a scoped first week	Monthly plans, terms vary	Hiring cycle, and severance if it doesn't work out

Fair caveats: if you only need occasional overflow message-taking, an answering service is cheaper. If you need one on-site person who does many jobs physically, hire in-house. We're the right choice when the work itself (dispatch, portals, billing, follow-ups) needs to get done around the clock. Run your own numbers in the savings calculator.

Fair questions

What skeptical buyers ask us

SS Support Network LLC is a US-registered business process outsourcing company headquartered in Vancouver, Washington, with a 24/7 global delivery team. The company and contracts are American; agents work across time zones, which is what makes genuinely staffed round-the-clock coverage affordable. We explain this openly rather than implying otherwise.

Our flagship NEMT client handed us their entire back office (calls, dispatch, broker portals, billing) over two years ago and is still with us. During that time they expanded from one state to a multi-state operation. The full story, without invented numbers, is in our published case study.

An answering service takes a message and sends it to you. Our agents do the work: they assign the trip, update the broker portal, submit the claim, and chase the denial, all inside your own software, in your company's name. You get completed tasks, not a call log to work through.

No. There are no setup fees and no long-term lock-in. Engagements run month-to-month after a scoped first week on real work. We keep clients by performing; our flagship client has stayed 2+ years without ever being locked into anything.

Most clients are live within 5-10 business days. It starts with a free operations audit, then we train agents on your software and procedures, then a scoped first week so you can judge quality on real work before expanding coverage.

Every agent completes HIPAA training before touching client work, and we sign a Business Associate Agreement before accessing any protected health information. Because we work inside your systems rather than copying data into ours, your PHI stays where it already lives, under your access controls.

More questions? See the full FAQ or call +1 (657) 777-0006. It's answered 24/7, which is sort of the point.

If you want to check the claims rather than take them: the numbers we hold ourselves to are on performance metrics, the rules the desk runs under are in our operations model, the people accountable for it are on leadership, and what happens to your data is set out in the trust center.

The difference you can hear

A human answers. Trained. On your account.

No phone trees, no offshore mystery, no scripts read at a caller. Dedicated agents learn your operation, your software, and your rules, then answer like they sit in your office.

HIPAA-Trained, Account-DedicatedYour protocols, your greeting, your standards

Free operations audit

Judge us the way we'd want to be judged: on the work

Tell us how your operation runs today. Within 1 business day you'll get a written plan (scope, seats, hours, and exact rates) and then a scoped first week to see the quality yourself.

Prefer to talk now? Call +1 (657) 777-0006 or WhatsApp us. We answer 24/7.

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