Professional non-emergency medical transportation dispatch, ride scheduling, driver coordination, and real-time trip management. We keep your fleet moving and patients on time.
Our dedicated NEMT call center operates around the clock to ensure every patient gets where they need to be, safely and on time. We handle the entire dispatch lifecycle — from initial ride requests and scheduling to real-time driver coordination and trip verification.
Whether you’re a Medicaid transportation broker, a healthcare facility, or an independent NEMT provider, our trained dispatchers manage high call volumes with precision and care. We integrate with major NEMT software platforms including TripMaster, CTS, RouteGenie, Momentm, and HBSS.
Our dispatchers are trained specifically in NEMT operations, understanding the unique requirements of wheelchair-accessible vehicles, stretcher transport, ambulatory services, and dialysis recurring trips. We speak the language of your industry.
We maintain industry-leading performance metrics across all dispatch operations. Our commitment to excellence means your patients are never left waiting and your drivers always have the information they need.
Every aspect of NEMT operations, handled by specialists who understand your industry.
Inbound and outbound call handling for trip reservations, same-day requests, and recurring ride schedules for dialysis, therapy, and medical appointments.
Live coordination between patients, drivers, and facilities. We assign trips, optimize routes, and handle last-minute changes seamlessly.
Continuous communication with your driver fleet including ETAs, pickup confirmations, no-show handling, and status updates.
Complete trip logging, signature capture coordination, mileage tracking, and documentation for Medicaid compliance and billing.
Never miss a call. Our team handles after-hours dispatch, overflow during peak times, and emergency ride coordination around the clock.
Direct liaison with NEMT brokers like ModivCare, LogistiCare, and MTM. We manage broker portals, trip acceptance, and compliance reporting.
Get up and running in as little as 5–7 business days with our streamlined onboarding.
We learn your operations, integrate with your dispatch software, and map your service areas, driver fleet, and trip types.
Dedicated dispatchers are trained on your specific protocols, software platforms, and communication preferences.
Supervised test operations to ensure quality and accuracy before transitioning to full live dispatch coverage.
Full dispatch operations go live. We continuously monitor performance and optimize processes with regular reporting.
Eliminate the overhead of in-house dispatch teams while improving service quality and reliability.
Round-the-clock dispatch with no gaps. Holidays, weekends, overnights — we never close.
Industry-leading uptime with redundant systems and failover protocols for uninterrupted operations.
Fast onboarding gets your outsourced dispatch running in under two weeks.