See how NEMT providers, healthcare clinics, and transportation companies transformed their operations and slashed costs with SS Support Network.
Metro Medical was drowning in missed calls during peak hours. Their 3-person dispatch team couldn't handle the volume, leading to 30%+ missed calls, late pickups, and rising patient complaints from Medicaid brokers.
We deployed a 5-agent 24/7 dispatch team trained on their specific routes, broker protocols, and scheduling software (TripMaster). Full integration was completed in just 11 days.
"We went from missing a third of our calls to answering 99%+ within 3 rings. Our broker relationships improved overnight and we added 40% more daily rides."
— Operations Director, Metro Medical TransportPacific Wellness had a 4-person in-house billing team with a 22% claim denial rate. Aging receivables exceeded 90 days for 35% of claims. Staff turnover was constant, and every new hire needed months of training.
We took over complete revenue cycle management: eligibility verification, coding, claim submission, denial management, and patient billing. Our certified billers integrated with their Athenahealth system seamlessly.
"Our denial rate dropped from 22% to under 5% in the first quarter. We're collecting faster, collecting more, and I don't have to worry about billing staff turnover anymore."
— Practice Manager, Pacific Wellness GroupNational Care Rides was scaling rapidly but couldn't hire fast enough. Their dispatch center operated 16 hours/day, missing after-hours and weekend calls. Credentialing backlogs delayed new state expansions by months.
Full BPO engagement: 12-agent 24/7 dispatch team, dedicated credentialing specialists for multi-state compliance, and medical billing support. We became their entire back-office operation.
"SS Support Network is the reason we were able to expand into 3 new states this year. They handle everything — dispatch, billing, credentialing — so we can focus on fleet growth."
— CEO, National Care RidesGet a free operations analysis and see exactly how much your business could save.
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