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What Does Your Back Office Really Cost?
Compare the fully-loaded cost of in-house hiring against a dedicated SS Support Network agent, starting from $10/hr for a NEMT all-in-one agent, with volume discounts as you add agents. Every assumption below is editable: these are your numbers, not our marketing.
Your Operation
168 = full 24/7 coverage
Not sure what to enter? BLS occupational wage data (May 2025) puts the national median at $21.53/hr for customer service representatives and $24.20/hr for dispatchers.
Taxes, benefits, PTO, training, turnover, workspace: 25-40% is typical for US operations staff. In BLS employer cost data, benefits alone average about 30% of total compensation for private industry workers.
NEMT all-in-one agent $10/hr · billing & other services $12/hr · credentialing $6/hr. Edit to your role. Volume discounts apply automatically as you add agents.
Methodology: in-house cost = wage × (1 + burden) × hours needed, using 4.33 weeks/month, with headcount rounded up to cover the schedule. SSN cost = volume-adjusted rate × coverage hours (3-5 agents −$1/hr, 6-9 −$1.50/hr, 10+ custom). Change any assumption; the math is yours.
No hidden multipliers. View source to verify.
Next step
The audit turns these numbers into a real plan
Free Operations Audit
A written plan with seat count, hours, and exact rates for your operation.
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How Pricing Works
The full model: seats, hours, bundles, and what drives your quote.
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What Clients Actually Get
The 1-state-to-multi-state case study, with no invented numbers.
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