Careers

Do Work That Gets Patients to Their Appointments

Every trip our dispatchers assign, every claim our billers submit, and every call our agents answer helps a real patient reach dialysis, chemo, or a checkup on time. If you want work where the stakes are human and the standards are high, read on.

24/7 global delivery team Full training provided Growth into lead roles

Who we are

SS Support Network LLC is a US-registered business process outsourcing company headquartered in Vancouver, Washington, with a 24/7 global delivery team. Since 2020 we've run back-office operations (dispatch, call answering, billing, credentialing, and admin) for US healthcare and transportation businesses. Because our clients' phones never stop, our team spans time zones and works in shifts around the clock. That structure is also what creates opportunity here: night owls, early risers, and people in different parts of the world all have a real place on this team.

We're deliberately picky about quality (our flagship client has trusted us with their entire back office for over two years), which means we invest heavily in the people who deliver it. Training is thorough, supervisors are working operators rather than distant managers, and people who prove themselves move up into QA, training, and team lead roles as we grow.

What the work is actually like

Expect a real training period before you touch live work: client software, procedures, HIPAA fundamentals, and proficiency checks. Shifts are fixed and planned in advance, including the overnight and weekend coverage our clients pay for, and you'll always have a supervisor awake on your shift, not a phone tree. The work is fast, detail-heavy, and genuinely matters to the patient on the other end of the line.

Open roles

The roles we hire for

We hire on a rolling basis across five role families. If your experience fits one of these, we want to hear from you even if timing isn't listed.

NEMT Dispatchers

Assign trips, coordinate drivers, and manage broker communication in real time. Experience with NEMT dispatch platforms is a plus; calm judgment under pressure is required. Shift availability across nights and weekends.

Customer Service Agents

Answer inbound calls for patients, drivers, and facilities in the client's name: scheduling, will-calls, and follow-ups. Excellent spoken English and genuine patience matter most. HIPAA training provided.

Medical Billing Specialists

Submit Medicaid, Medicare, and broker claims; work denials, appeals, and AR follow-up. Experience with healthcare billing codes or NEMT claim structures preferred.

Credentialing Specialists

Manage broker applications, license renewals, and compliance documentation with a tracking calendar that never lets a deadline slip. Detail obsession required; healthcare background preferred.

Virtual Assistants

Handle admin support for healthcare operators: data entry, scheduling, document management, and follow-up tasks, done reliably and confidentially inside client systems.

Future openings

QA reviewers, trainers, and team leads are promoted from within first. Join in a delivery role, show your quality, and grow with the company.

Work that matters at 3 AM

Join a team that keeps healthcare moving

Dispatchers, CSR agents, billers, credentialing specialists: our 24/7 global delivery team keeps US healthcare businesses running while their owners sleep.

24/7 Operations FloorReal coverage takes real people on every shift

What we look for

Clear written and spoken English, because you'll represent US clients by name
Reliability across real shifts, including nights, weekends, and holidays
Discretion with sensitive information: HIPAA is a mindset, not a checkbox
Comfort learning client software: dispatch platforms, portals, billing systems
Healthcare, NEMT, or call center experience preferred, but we train for skill gaps, not attitude gaps

How to apply

1
Send your resume
Email info@sssupport.net with the role name in the subject line and a brief note about your experience. Or use the contact form.
2
Review within 48 hours
Our team reviews your background and reaches out with next steps. A short skills assessment follows: a dispatch simulation, billing exercise, or communication evaluation, matched to your role.
3
Team interview
Meet the lead you'd work under, talk through your goals and shift preferences, and see exactly what the job looks like before you accept it.

We respond to every serious application. No ghosting. The same reliability we sell to clients is the one we owe candidates.

Ready to apply?Email your resume with the role in the subject line. We review within 48 hours.

Email info@sssupport.net