Healthcare BPO & Call Center
Outsourced Operations Teams for Healthcare & Transportation
Dedicated teams for 24/7 call handling, dispatching, patient scheduling, medical billing, credentialing, customer support, and back-office operations, working inside the tools your business already uses.
We take over your phone lines
Free first week on dispatch or call coverage. No setup fee, month-to-month. Judge the work on your real trips before you commit.
Prefer to talk? Call +1 (657) 777-0006. Answered 24/7.
What we handle
One team for every job your front desk can't keep up with
No vague "solutions." These are the five things we actually do, in the words you'd use to search for them. Each family opens onto individual desks: the full catalog of 69 services lists every one, from will-call services and trip confirmation calls to HME and DME billing.
Patient & Customer Calls
24/7 answering in your name, appointment scheduling, follow-ups, reminder calls, and live chat. Every call is answered by a HIPAA-trained agent, never a voicemail.
- 24/7 healthcare call center
- Appointment scheduling & reminders
- Patient follow-ups & check-ins
- Live chat & WhatsApp booking
Dispatch & Field Operations
Live NEMT dispatchers on your trips 24/7: trip intake, scheduling, driver coordination, will-calls, and broker portals handled inside your software.
24/7 NEMT dispatchRevenue
Medical billing, claims, denial management, AR follow-up, insurance verification, and prior authorizations, so the work you do actually gets paid.
Billing & RCMCompliance & Credentialing
Medicaid enrollment, broker credentialing, driver files, and renewals: approved faster, never caught expired.
CredentialingBack Office & Growth
HIPAA-trained virtual assistants, data entry, driver hiring support, bookkeeping support, plus websites and marketing built for healthcare businesses.
Back office servicesThe honest answer to “but it’s outsourced”
An outsourced team, run like it’s your own front desk
You are handing over your calls, your trips, and your claims, so you should see exactly how the quality and the data are protected. Here is the straight answer. If you want the long version first, read who we are, who runs the operation, and our honest comparison of a US-based team or global delivery.
Quality you stay in control of
- You approve every script and rule before a single call is taken in your name.
- Calls are answered in your company's name, and riders and brokers never know it is outsourced.
- QA reviews on real calls, plus a daily report, so you see the work instead of guessing.
- A scoped free first week on dispatch or call coverage, so you judge the quality on your real trips first.
- Month-to-month. If we are not running it your way, you leave. No lock-in.
How we protect your data
- Your data stays in your systems, and agents work through secure logins you provision and can revoke.
- Access is role-based and logged; PHI is never moved onto personal devices.
- We sign a BAA before anyone touches a record.
- Every agent completes HIPAA training and signs confidentiality terms before day one.
- A US-registered LLC in Vancouver, WA, a real company you can verify.
Who we serve
Built for businesses that run on phone calls and paperwork
These four are where most of our volume sits. We also run desks for dialysis clinics, skilled nursing facilities, dental practices, pharmacies, labs and imaging centers and a dozen more; the industries we serve page lists all of them.
NEMT Companies
Dispatch, broker portals, billing & credentialing: our flagship specialty since 2020.
NEMT back office
Home Care Agencies
24/7 answering, caregiver scheduling, intake & billing support, including after-hours coverage.
Home care support
Clinics & Practices
Scheduling, insurance verification, billing & patient calls: one HIPAA-compliant team.
Clinic support
Transportation & Limo
Booking lines, dispatch, and customer service for private car, limo & rental fleets.
TransportationThe operating model
What actually changes when we take over
Line by line: the same operation, run two ways. No adjectives, just the mechanics.
| Operations area | Running it in-house | With SS Support NetworkThe SSN system |
|---|---|---|
| After-hours & weekend calls | In-houseVoicemail after 5 PM, and callers dial the next provider by morning | SS Support NetworkAnswered live 24/7/365, in your company's name, with no voicemail, ever |
| Dispatch coverage | In-houseOne dispatcher; a sick day means the owner runs the board | SS Support NetworkStaffed board with trained backup built into every seat |
| Billing & claims | In-housePiles up until someone "gets to billing"; denials sit unworked | SS Support NetworkBilled daily inside your systems: denials worked, AR followed to payment |
| Credentialing & renewals | In-houseExpirations discovered during audits, or when trips stop coming | SS Support NetworkEvery expiration tracked and renewed before it can lapse |
| Staffing & turnover | In-houseRecruiting, training, call-outs, and no-shows are your problem | SS Support NetworkCoverage guaranteed: turnover and backup become our problem |
| Quality & visibility | In-houseNo QA, no reporting, so you find out when a client complains | SS Support NetworkQA call reviews + a daily report; exceptions reach you with context |
| Monthly cost per role | In-houseFully-loaded wages: salary + taxes + benefits + PTO + turnover | SS Support NetworkTypically 35-70% less: from $10/hr, dedicated agents from $1,600/mo |
| Scaling up or down | In-houseEach new hire is a weeks-to-months recruiting cycle | SS Support NetworkAdd trained agents in days, scale down month-to-month, no penalty |
Swipe the table sideways to compare →
Real results · Anonymized clients
What that looks like in real numbers
A few outcomes from real SS Support Network engagements. Clients are anonymized and every figure is as reported. No invented metrics.
Real client · Real growth
One state to multi-state, with our team running the back office
A growing East Coast NEMT provider handed us their entire back office: every inbound call, dispatching and scheduling, driver coordination, broker relationships, and billing. Two years later, they operate in multiple states, and we still run it all, every day. The write-up of that multi-state NEMT expansion sits alongside a Florida NEMT growth turnaround and the rebuild we ran for a Michigan NEMT operator after insider fraud.
- Every inbound call answered: patients, drivers & brokers
- Dispatch, trip assignment & driver notifications, 24/7
- Broker trust grew: more trips assigned month after month
- On-time performance held: no late drivers, no waiting patients
- 2+ years retained, and counting
How it works
Live in days, not months
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1
Free operations audit
Tell us your fleet or agency size and where it hurts: missed calls, denials, credentialing backlog. You get a written audit with concrete savings and a coverage plan within 1 business day.
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2
We train on your setup
Your dedicated agents learn your software, your scripts, your brokers, and your rules. You approve everything before a single call is taken in your name.
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3
Go live in 5-10 business days
We start with a scoped first week so you can judge the quality yourself, then scale coverage as you grow. Cancel anytime; no long-term lock-in.
The full version of this timeline, including what we ask you for on day one and what your team has to do, is on how onboarding works. The rules the desk runs under afterwards are in our operations model and the numbers we hold ourselves to are on performance metrics.
Since 2020 we've served 200+ clients across NEMT & healthcare. We process 200,000+ claims and run 30+ active credentialing accounts; a single operator's desk can handle 400+ trips and 10,000+ calls a month. Every agent is fully HIPAA-trained and experienced across NEMT, healthcare, and home care.
*Published cost-comparison range, role-for-role against fully-loaded US in-house hiring, not an audited client outcome. Your free audit shows your actual numbers.
Trained on your stack
Every major NEMT broker. Every dispatch platform. Every phone system.
Our agents are trained across the broker portals, dispatch software, and calling systems US NEMT and healthcare businesses actually run on. Whatever your stack, we work inside it from day one, with no migration and nothing new to buy. See the full list of software we work inside, or how the pieces fit together in the NEMT operations stack.
NEMT brokers, nationwide · tap a broker for its credentialing & enrollment guide
Dispatch & scheduling software
Calling & contact-center systems
Independent service provider, not affiliated with or endorsed by any broker, platform, or system named above. Don't see yours? We train on it during onboarding.
In-house vs SS Support Network
You pay one rate. In-house, you pay for all of this.
A US in-house hire is never just a wage. It is taxes, benefits, PTO, training, turnover, equipment, and the extra people it takes to cover nights and weekends. With us there is one number: our hourly rate, everything included.
In-house hirefully loaded, per productive hour*
SS Support Networkone hourly rate, nothing else
- Base wage
- Payroll taxes
- Benefits & PTO
- Training & turnover
- Equipment & overhead
- Management & QA
- 24/7 coverage gaps
- With us: one rate, all of it included
*Illustrative. Once taxes, benefits, PTO, turnover, and round-the-clock coverage are counted, a wage becomes a much larger number, and with us you pay none of it, just our hourly charge. Run your own figures in the savings calculator; the result typically lands 35-70% below a fully-loaded in-house team (SS Support Network operations data).
Transparent pricing
See real prices before you ever talk to sales
Most outsourcing companies hide pricing behind a demo. We publish real hourly and per-role ranges for dispatch, billing, credentialing and the call center, with no setup fees, no long-term contracts, and a free first week on dispatch and call coverage.
Common questions
Straight answers before you book anything
SS Support Network LLC is a US-registered business process outsourcing (BPO) company, founded in 2020 and headquartered in Vancouver, Washington, that runs the back office for healthcare businesses: answering patient and customer calls 24/7, dispatching non-emergency medical transportation (NEMT) trips, billing claims, credentialing providers with Medicaid and brokers, and handling scheduling and paperwork. You keep running the business; we handle the phones and the admin behind it.
NEMT companies are our flagship specialty: dispatch, broker portals, billing, credentialing. We also support home care agencies, clinics and medical practices, and transportation companies. If your business runs on phone calls and paperwork, we can take that load.
Yes. Every agent completes HIPAA training before touching client work, we follow HIPAA-compliant processes for handling PHI, and we sign a Business Associate Agreement (BAA) with every healthcare client. Access to your systems is role-based and logged.
Yes. We work inside your systems, not around them. Our teams operate daily in NEMT and healthcare platforms and broker portals including Modivcare, MTM, and Access2Care. There is no migration and no new software to buy; we learn your setup during onboarding.
A free operations audit comes back within 1 business day. After a kickoff call, most clients have trained agents live on their calls, dispatch, or billing within 5-10 business days, starting with a scoped first week so you can judge the quality yourself.
Straightforward hourly and per-role pricing, typically 35-70% below the fully-loaded cost of hiring in-house, with no setup fees and no long-term lock-in. See the pricing page for real ranges per role, or use the savings calculator for your own numbers.
More questions? Read the full FAQ or call +1 (657) 777-0006. A human answers, 24/7.
If you would rather read than talk, the resource library collects our calculators, comparisons and checklists, the operations guides go deeper on billing, dispatch and credentialing, and every page on this site is listed in one place. Hiring instead of outsourcing? Our own careers page is there too.
Free operations audit
Find out what your back office should cost, in 1 business day
Tell us about your operation. We'll send a written audit with concrete savings, coverage recommendations, and honest advice, even if the answer is "you don't need us yet."
- Written audit within 1 business day
- Real numbers for your fleet or agency size
- No sales pressure, just a real operations review
Prefer to talk now? Call +1 (657) 777-0006 or WhatsApp us. We answer 24/7.
