Services ‣ Inbound Call Center ‣ NEMT Dispatching ‣ Medical Billing ‣ Live Chat Support ‣ Credentialing ‣ Technical Support About Us ROI Calculator Pricing Blog Why Us Get Started
Live Operations — 47 Active Calls

Your 24/7 Call Center Partner for NEMT & Healthcare

SS Support Network LLC delivers enterprise-grade call center, BPO, and NEMT dispatch services. HIPAA-compliant. US-based. Trusted by 200+ healthcare and transportation companies nationwide.

200+
Clients Served
98.4%
CSAT Score
24/7
Live Support

Operations Center

LIVE
RK
Rachel K.
On Call
MJ
Mike J.
On Call
SP
Sarah P.
Available
DL
David L.
On Call
47
Active Calls
12s
Avg Wait
98.4%
CSAT
2.1k
Today’s Calls
Inbound — NEMT Dispatch Request 10:42 AM
Outbound — Driver Confirmation 10:41 AM
Inbound — Patient Scheduling 10:40 AM
Outbound — Billing Follow-up 10:39 AM
Inbound — Wheelchair Transport 10:38 AM
Outbound — Insurance Verification 10:37 AM
Inbound — Dialysis Trip Booking 10:36 AM
Inbound — NEMT Dispatch Request 10:42 AM
Outbound — Driver Confirmation 10:41 AM
Inbound — Patient Scheduling 10:40 AM
Outbound — Billing Follow-up 10:39 AM
Inbound — Wheelchair Transport 10:38 AM

Comprehensive Call Center & BPO Solutions

From inbound customer service to outbound sales, NEMT dispatch to healthcare support — we’re your all-in-one operations partner.

Inbound Call Center

24/7 professional call handling for healthcare providers, NEMT companies, and businesses. Multi-channel support including phone, chat, and email.

24/7 Live AgentsMulti-ChannelHIPAA Compliant
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Outbound Sales & Campaigns

Drive revenue with our professional outbound sales teams. Lead generation, appointment setting, and follow-up campaigns designed for maximum ROI.

Lead GenerationAppointment SettingFollow-ups
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NEMT Dispatch Services

Real-time non-emergency medical transportation dispatching. Wheelchair, stretcher, and ambulatory trip coordination with live driver management.

Real-Time DispatchTrip CoordinationDriver Mgmt
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Medical Billing & Credentialing

End-to-end billing support including claims processing, insurance verification, eligibility checks, and credentialing services for NEMT providers.

Claims ProcessingInsurance VerificationCredentialing
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Live Chat & Virtual Receptionist

Professional live chat support for clinics, hospitals, and healthcare websites. Virtual receptionist services including patient scheduling and triage.

Live ChatPatient SchedulingTriage Support
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Technical Support & Help Desk

Tier 1-3 technical support for NEMT software, healthcare platforms, and e-commerce systems. Certified agents with industry-specific expertise.

Tier 1-3 SupportSoftware HelpE-commerce
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Complete NEMT Operations Support

From dispatching to billing, credentialing to broker registration — we handle every aspect of your NEMT operations.

01 — DISPATCHING

24/7 NEMT Dispatching

Real-time trip dispatching with live driver tracking, automated routing, and instant patient notifications for wheelchair, stretcher, and ambulatory transport.

02 — BILLING

Medical Transportation Billing

Complete Medicaid/Medicare billing services including claims submission, denial management, payment posting, and revenue cycle optimization.

03 — CREDENTIALING

Provider Credentialing

Full credentialing and recredentialing services for NEMT providers. State licensing, insurance verification, and compliance documentation management.

04 — BROKER REGISTRATION

NEMT Broker Registration

Complete broker registration assistance including application processing, documentation preparation, and ongoing compliance support across all states.

05 — HEALTHCARE

Healthcare Support Services

Patient scheduling, appointment reminders, insurance eligibility verification, referral management, and medical receptionist services for clinics and hospitals.

06 — TRANSPORT DISPATCH

Specialized Transport Coordination

Coordinating dialysis transportation, wheelchair-accessible trips, stretcher transport, and recurring medical appointments with precision and care.

In-House Staff vs. SS Support Network

See the real numbers. Discover how much you could save by partnering with us instead of managing everything in-house.

Expensive & Complex

In-House Operations

3 Dispatch Agents$10,500/mo
Benefits & Taxes (30%)$3,150/mo
Software & Tools$800/mo
Training & Turnover$500/mo
Manager Overhead$1,500/mo
Office & Equipment$700/mo
HR & Compliance$400/mo
Total Monthly Cost
$17,550
VS
Smart & Scalable

SS Support Network

24/7 Dispatch TeamIncluded
Benefits & Taxes$0
Software & ToolsIncluded
Training & QAIncluded
Account ManagerIncluded
Technology & ReportingIncluded
HIPAA ComplianceIncluded
Total Monthly Cost
$4,500

Your Annual Savings With SS Support Network

That’s money back in your pocket — every single year.

$156,600saved per year

Your Onboarding Journey

We make getting started simple. From initial consultation to full operations, our streamlined process ensures a smooth transition.

Discovery & Consultation

We learn about your business, operations, pain points, and goals. Free consultation to design your ideal support solution.

01
02

Custom Solution Design

We build a tailored plan including scripts, workflows, technology integrations, and reporting dashboards specific to your needs.

Agent Training & Setup

Our agents undergo rigorous training on your processes, HIPAA compliance, and industry protocols before going live.

03
04

Go Live & Monitor

Launch your dedicated team with real-time dashboards, quality assurance monitoring, and 24/7 management oversight.

Optimize & Scale

Continuous performance optimization, regular reporting, and flexible scaling to meet your growing business demands.

05
Live Operations

Our Operations Center — Right Now

This is what professional BPO looks like. Our teams are working around the clock to keep your business running flawlessly.

0
Calls Handled Today
0
Trips Dispatched
18s
Avg Answer Time
99.2%
On-Time Performance
100%
HIPAA Compliance
MR
Maria R.
Lead Dispatcher
On Call
JK
James K.
Billing Specialist
On Call
AT
Aisha T.
Patient Support
On Call
DP
David P.
Night Dispatch
On Call
SK
Sara K.
QA Monitor
Ready
RL
Robert L.
Credentialing
Ready

Built for Healthcare. Designed for Growth.

We combine industry expertise with cutting-edge technology to deliver call center solutions that actually move your business forward.

0
Clients Served
0
CSAT Score (%)
0
Trained Agents
0
Years Experience

HIPAA Compliant

Full HIPAA compliance across all operations with certified agents, encrypted systems, and regular compliance audits.

24/7/365 Operations

Round-the-clock support with dedicated teams ensuring your customers and patients always reach a live agent.

Real-Time Analytics

Live dashboards, call recording, quality scoring, and custom reporting to track every performance metric.

Dedicated Teams

Your own trained team of agents who know your business inside and out — not a shared pool of generalists.

Cost-Effective

Save 40-60% compared to in-house operations while getting professional, scalable support that grows with you.

Industry Expertise

Specialized knowledge in NEMT, healthcare, transportation, and BPO with agents trained in your industry’s requirements.

Trusted Across Industries

From healthcare to logistics, our specialized teams deliver exceptional service tailored to your industry’s unique needs.

NEMT Providers

Healthcare & Clinics

Hospitals

Transportation & Logistics

E-Commerce

Rental Car Companies

Insurance Providers

Why NEMT Companies Are Switching to Outsourced Operations

These industry-wide statistics reveal why the smartest NEMT operators are outsourcing their dispatch, billing, and customer support.

$42,000
Revenue Lost Per Year
The average NEMT company loses $42K annually from billing errors, missed claims, and poor denial management alone.
3.6M
Missed Medical Trips Daily
3.6 million Americans miss medical appointments every year due to transportation issues. That’s your growth opportunity.
73%
Cost Reduction Possible
Companies that outsource dispatch and billing operations reduce their operational costs by up to 73% while improving service quality.
67%
Struggle With Staffing
Two-thirds of NEMT operators report difficulty finding, training, and retaining qualified dispatchers and admin staff.

What Our Clients Say

Hear from healthcare providers and transportation companies who trust SS Support Network with their operations.

“SS Support Network transformed our dispatch operations. Their 24/7 team handles all our NEMT calls professionally. Our no-show rate dropped by 35% within the first quarter.”

JR
James Robinson
CEO, MedRide Express

“The billing and credentialing support has been a game-changer. Our claims denial rate decreased by 60% and we recouped thousands in previously lost revenue.”

SM
Sarah Mitchell
Operations Director, CareTransit LLC

“Their live chat support for our clinic has improved patient satisfaction scores dramatically. The agents are professional, well-trained, and truly understand healthcare.”

DK
Dr. Karen Lee
Medical Director, Pacific Health Clinic

In-House Team vs. SS Support Network

Every feature. Every capability. See exactly what you get when you partner with us compared to managing it all yourself.

Feature
In-House Team
SS Support Network
24/7/365 Dispatch Coverage
Round-the-clock operations, every day
HIPAA Compliance & Training
Certified agents with regular audits
Your Responsibility
Scalable During Peak Demand
Flex up or down based on volume
Real-Time KPI Dashboards
Live metrics and performance tracking
Manual Reports
Claims & Billing Expertise
Professional medical billing team
78% Clean Rate
97%+ Clean Rate
Average Payment Speed
Days from claim to payment
45–60 days
21–30 days
Hiring & Turnover Costs
Recruitment, training, replacement
$4,700/hire
$0
Broker Credentialing Support
Modivcare, MTM, Access2Care
Bilingual Support
English & Spanish agents
Extra Cost
Dedicated Account Manager
Single point of contact for your account

Ready to save $156,600/year while getting better results? Let’s talk.

Get Free Quote

Latest From Our Blog

Stay informed with expert insights on NEMT operations, healthcare BPO trends, and strategies to optimize your business.

View All 38 Articles →

Got Questions? We’ve Got Answers

We offer comprehensive NEMT support including 24/7 dispatch, trip scheduling and coordination, real-time driver communication, medical billing and credentialing, broker registration assistance, and customer service for wheelchair, stretcher, and dialysis transportation. Our agents are trained in NEMT-specific workflows and terminology.
Yes. SS Support Network maintains strict HIPAA compliance across all operations. Our agents are HIPAA-certified, we use encrypted communication systems, and we conduct regular compliance audits and training to protect patient health information at every touchpoint.
Absolutely. We provide round-the-clock 24/7/365 call center services including inbound and outbound calls, live chat support, dispatch services, and emergency response handling. Our teams work in shifts to ensure consistent quality at every hour.
We serve NEMT providers, healthcare facilities, clinics, hospitals, transportation companies, rental car companies, e-commerce businesses, and logistics companies across the United States. Our agents are trained in industry-specific protocols and terminology.
Most clients are fully operational within 2-4 weeks. This includes discovery, solution design, agent training, system integration, and go-live. For urgent needs, we can offer expedited onboarding in as little as one week.
Our pricing is customized based on your specific needs, call volume, and service requirements. We offer flexible pricing models including per-minute, per-call, and dedicated agent plans. Contact us for a free consultation and personalized quote.
SS Support Network LLC is headquartered in Vancouver, Washington and provides nationwide call center and BPO services across the United States. Our distributed team model allows us to serve clients in every state.

Start Your Free Consultation

Ready to upgrade your operations? Contact us today and get a customized call center solution for your business.

Let’s Talk

Reach out to our team for a free consultation. We’ll analyze your needs and build a solution that fits your budget and goals.

Location

Vancouver, WA 98662, USA

Hours

24/7/365 — Always Available

Send Us a Message

Fill out the form below and our team will respond within 2 hours during business days.