Understanding the true cost of outsourced NEMT dispatching requires looking beyond the monthly invoice. When you factor in everything that outsourcing replaces — salaries, benefits, technology, training, management, and facility costs — the financial picture becomes clear.
Common Pricing Models
Per-Trip Pricing
The most common model charges $2-6 per trip, depending on complexity. Simple ambulatory dispatch is on the lower end; wheelchair and stretcher trips with coordination requirements are higher. For a 50-trip-per-day operation, monthly costs range from $3,000-9,000.
Monthly Retainer
Some providers offer flat monthly rates based on volume tiers. This model provides cost predictability and often works out cheaper for consistent-volume operations. Typical retainers range from $3,000-15,000 monthly depending on volume and service scope.
Per-Minute Pricing
Call-based pricing at $0.75-1.50 per minute works well for operations where customer service calls are a major component. Monthly costs vary based on call volume and average handle time.
Total Cost Comparison
50 trips/day operation — In-house dispatch: $15,000-25,000/month (including all costs). Outsourced dispatch: $4,000-9,000/month. Annual savings: $72,000-192,000.
What Is Included
Quality dispatch providers include trained dispatchers, technology platforms, 24/7 coverage, quality assurance, and reporting in their pricing. Understand exactly what is covered before comparing prices.
Cost Savings Breakdown
See how outsourcing transforms your bottom line
Conclusion
Outsourced NEMT dispatching is significantly more cost-effective than in-house operations for the vast majority of NEMT providers. Request detailed quotes from multiple providers and compare total cost of ownership, not just the monthly invoice.
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