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Profit margins in the NEMT industry are often thinner than owners expect. The difference between a profitable NEMT company and one that struggles frequently comes down to two operational functions: billing accuracy and credentialing completeness. Expert management of these areas can add 15-25% to your profit margins.

How Billing Impacts Profit Margins

Every denied claim, every missed modifier, and every late filing directly reduces your profit margin. The difference between a 90% collection rate and a 97% collection rate on $1 million in annual billing is $70,000 — money that flows straight to your bottom line.

How Credentialing Impacts Revenue Access

Incomplete credentialing limits which brokers you can work with and which trip types you can serve. Each additional broker relationship and service type you are credentialed for expands your revenue potential without expanding your costs.

Margin Improvement

NEMT companies working with professional billing and credentialing partners report average profit margin improvements of 18% within the first year, driven by higher collection rates, lower denial rates, and expanded broker access.

The Expert Billing Advantage

Professional NEMT billing services bring specialized coding knowledge, systematic denial management, real-time eligibility verification, and payer-specific expertise that in-house teams rarely match. The investment in professional billing typically returns 3-5x in recovered and protected revenue.

Conclusion

Profit margin optimization starts with billing and credentialing excellence. These are the two operational levers with the highest return on investment for any NEMT company, regardless of size.

Need Help With Your NEMT Operations?

SS Support Network provides 24/7 dispatch, billing, credentialing, and call center services for NEMT and healthcare companies.

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