Virtual assistants (VAs) have become an indispensable resource for healthcare and transportation businesses seeking to reduce administrative costs without sacrificing quality. In 2026, the combination of remote work infrastructure and specialized training programs has created a mature market of VAs with healthcare-specific expertise.
Call Management
Handle inbound patient calls and scheduling requests
Documentation
Manage trip records, compliance docs, and reporting
Back-Office Tasks
Data entry, billing support, and broker portal management
What Healthcare VAs Handle
Modern healthcare virtual assistants manage a wide range of administrative functions including appointment scheduling and confirmation, insurance eligibility verification, patient intake and data entry, billing follow-up and accounts receivable, credentialing documentation management, medical records requests, and referral coordination.
Cost Savings
A full-time in-office administrative employee costs $35,000-50,000 annually plus benefits and overhead. A skilled healthcare VA typically costs $8-15 per hour, translating to $16,000-31,000 annually for full-time support — a savings of 40-60%.
NEMT-Specific VA Tasks
For NEMT companies, VAs are particularly effective at managing credentialing paperwork, processing broker applications, handling billing follow-ups, managing driver documentation, and maintaining compliance records — freeing owners to focus on operations and growth.
Finding the Right VA
The most important criteria are healthcare industry experience, HIPAA awareness, reliability, and communication skills. Many NEMT and healthcare companies find that working with a BPO provider that supplies trained VAs is more reliable than hiring individual freelancers.
Tasks VAs Handle for NEMT Companies
Conclusion
Virtual assistants are a proven, cost-effective solution for healthcare and transportation companies drowning in administrative work. The right VA partnership eliminates admin overload and lets you focus on what matters most — growing your business.
Call Handling
Inbound and outbound patient calls, scheduling, and confirmations
Data Entry
Accurate trip logging, EHR updates, and documentation
Billing Support
Claims preparation, payment posting, and follow-up
Quality Checks
Verify trip details, insurance info, and authorizations
Need Help With Your NEMT Operations?
SS Support Network provides 24/7 dispatch, billing, credentialing, and call center services for NEMT and healthcare companies.
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