For optometry & eye care practices
An Optometry Answering Service That Stops the Voicemail Leak
Most callers who hit a voicemail never leave a message — they just call the next practice on the list. Our optometry virtual assistants answer live in your practice's name, book the exam in your software, verify the vision plan, and run your annual-exam recall — so the phone becomes booked appointments and recovered optical revenue instead of missed calls. Live agents, 24/7.
Quick Answer
SS Support Network runs an optometry answering service and front office for eye-care practices — live agents answering in your practice's name, exams booked in your scheduling software, vision-plan verification for VSP, EyeMed, and others, and annual-exam recall that brings patients back. It's for optometry and eye-care practices losing new patients and optical revenue to voicemail, unverified benefits, and lapsed recall lists. Our HIPAA-trained agents work inside your practice management software 24/7 — you don't change systems. The outcome is more booked exams, fewer no-shows, and recovered eyewear and contact-lens revenue instead of missed calls.
The missed-call math
What can an optometry practice outsource to an answering service?
Your front desk is pre-testing a patient, ringing up a pair of frames, and explaining a vision-plan benefit — while the phone rings with a new patient who found you online. If it goes to voicemail, most people don't leave one; they dial the next optometrist. A single missed new-patient exam is worth a few hundred dollars once you count the exam, the eyewear, and the years of return visits behind it.
We stop that leak with an optometry answering service that acts like your own team: agents trained on your scheduling software, your vision-plan mix, and your scripts — an optometry virtual assistant for the calls, plus verification and recall behind them.
- Live answering in your practice's name — open hours, lunch, and after hours
- New-patient calls answered and appointed on the first contact
- Exams booked directly in your practice management software
- Annual-exam recall and reactivation outreach for lapsed patients
- Vision-plan verification — VSP, EyeMed, and others — plus medical coverage
- Eyewear, remake, and contact-lens reorder follow-up
- Appointment reminder and confirmation calls that cut no-shows
- Overflow answering when the front desk is with a patient
What we run for optometry practices
What does an outsourced optometry front office include?
Answering-only vendors stop at the message. Because our optometry call center sits next to our verification and recall desks, the agent who books the exam can also tell the patient what their vision plan allows — and the recall list actually gets called.
Optometry Answering & Call Center
Live, HIPAA-trained agents on every call — new patients, reschedules, contact-lens reorders, vision-plan questions — during hours, at lunch, and after hours, so a booked exam never goes to voicemail.
- Answering in your practice's name
- New-patient conversion on first call
- After-hours & overflow coverage
- Documented call logs
Annual-Exam Recall & Reminders
Live recall and reminder calls that bring patients back for their annual exam — and refill the slot when someone cancels.
Reminder callsVision-Plan Verification
Eligibility and benefits checked before the visit — VSP, EyeMed, and medical coverage — with allowances, frequencies, and copays documented for optical.
VerificationOptometry Virtual Assistant
A dedicated optometry virtual assistant for eyewear follow-ups, contact-lens reorders, and the optical admin your front desk never gets to.
Virtual assistantHow it works
How fast can an optometry practice go live?
- 1
Free operations audit
Tell us your call volume, your missed-call pattern, and your recall backlog. You get a written assessment — recoverable revenue and real costs — within 1 business day.
- 2
We train on your setup
Our agents learn your scheduling software, vision-plan mix, triage rules, and scripts. You approve the playbook before we answer a single live call.
- 3
Go live, scoped first
We start with overflow and after-hours, so you can judge quality call by call, then hand off full answering, recall, and verification.
The proof
Built on 2+ years running a complete healthcare back office
Since 2020 we've run round-the-clock phones, scheduling, and billing for US healthcare operations — including a flagship client that handed us their entire back office and grew from one state to multi-state over 2+ years. The same coverage discipline, applied to your exam schedule, your recall list, and your vision-plan verifications.
- Every inbound call answered live, 24/7
- Scheduling managed inside the client's platform
- Recall and verification run daily
- 1 state → multi-state · 2+ years retained
We work inside your practice management software
SS Support Network is an independent company and is not affiliated with or endorsed by any software or vision-plan vendor named above. We train on your platform during onboarding — you don't change anything.
Common questions
What optometry owners ask us first
Always. Callers hear your practice's name and a live, HIPAA-trained agent who follows your greeting, your scheduling rules, and your triage questions. New patients, contact-lens reorders, and vision-plan questions get handled by a voice that sounds like your front desk — never a machine and never voicemail.
Most people who reach a voicemail simply hang up and call the next practice — a single missed new-patient exam can be worth a few hundred dollars once you count the exam, eyewear, and years of return visits. We answer live so those callers book with you instead of leaving a message nobody left.
Yes. Optometry runs on a different payer mix than medical, so we verify vision-plan eligibility and benefits — VSP, EyeMed, and others — plus medical coverage when a visit is medical. Frequencies, allowances, and copays are documented before the patient arrives, so checkout and optical sales hold no surprises.
Yes. We run recall outreach for patients due for their annual exam and reactivation calls for those who have lapsed, using your scripts and your schedule. A filled recall slot is the cheapest appointment you'll ever book — the patient already knows and trusts your practice.
Yes. Our agents train on your practice management and scheduling system during onboarding and book real appointments in real time — no message pads or separate calendars to reconcile. Your front desk and doctors see every booking exactly where they expect it, with the intake details already captured.
Yes. We follow up on unpurchased eyewear, remake and warranty questions, and contact-lens reorders — the optical revenue that slips when the front desk is busy with the exam schedule. Every follow-up is documented, so nothing sits in a pile waiting for someone to find a free minute.
Yes. Every agent completes HIPAA training before touching your account, we sign a Business Associate Agreement, and access to patient information is role-based and logged. We work inside your practice software rather than exporting data, so records stay where they belong — under your control.
You'll receive a written operations audit within 1 business day of reaching out, and most practices go live within 5–10 business days of kickoff. Onboarding covers your scheduling software, your vision-plan mix, your scripts, and your escalation contacts before we take a single call.
Practice-specific question? Call +1 (657) 777-0006 — 24/7.
Keep exploring
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The hub for everything we run for clinics and specialty practices — phones, scheduling, verification, and billing.
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Recall & Reminder Calls
Annual-exam recall and reminders that bring patients back and refill cancellations.
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Insurance Verification
Vision-plan and medical benefits checked before the visit, so checkout holds no surprises.
ExploreFree operations audit
Find out how much revenue your voicemail is costing you
Tell us your call volume, your software, and where the phones hurt most — you'll get a written plan with real pricing within 1 business day.
Or call +1 (657) 777-0006 / WhatsApp — 24/7.
