For IDD agencies & group homes
IDD & Group Home Billing, Scheduling & EVV — Handled
HCBS and Medicaid waiver work runs on details: an EVV check-in that matched, a DSP who actually covered the shift, a service unit that was authorized before you billed it. We run that back office for IDD providers and group homes — EVV capture, DSP scheduling across your homes, waiver billing, and the paperwork reviewers ask for — as a non-clinical team that keeps your authorized services getting paid.
Quick Answer
SS Support Network runs the non-clinical back office for IDD agencies and group homes — EVV capture and daily exception cleanup, DSP scheduling across your homes, HCBS and Medicaid waiver billing, and the reviewer paperwork behind them. It's built for intellectual and developmental disability service providers that deliver authorized waiver services but lose revenue to unmatched EVV visits, unbilled units, and understaffed shifts. Our HIPAA-trained team works inside your existing EVV system, scheduling platform, and agency software — you don't switch tools. The outcome is authorized services that actually turn into paid claims, homes staffed to ratio, and typically 35–70% less than the fully-loaded cost of covering the same work in-house.
Where the revenue leaks
What back-office work can an IDD agency outsource?
You delivered the support. A DSP was in the home, the individual was served, the service was on the waiver plan. But the EVV visit had an unmatched check-out, the unit ran past the authorization, or the documentation didn't line up the way the reviewer wanted — so the claim bounces, or worse, never goes out. Across a dozen homes and hundreds of visits a week, those quiet gaps add up to real money left on the table.
We close them. Our team reconciles EVV against schedules and authorizations every day, keeps your homes staffed to ratio, and prepares waiver billing that holds up to state and MCO review — a non-clinical back office built for the way HCBS actually works.
- EVV check-in/check-out capture, matching, and daily exception cleanup
- DSP scheduling across group homes, day programs, and community sites
- Shift replacement to keep each home staffed to its required ratio
- Service authorization and unit tracking against each waiver plan
- HCBS and Medicaid waiver claim preparation and submission
- Denial and unit-shortfall follow-up so authorized services get paid
- Intake paperwork, individual files, and compliance documents kept current
- Respite and day-habilitation scheduling and documentation support
What we run for IDD providers
What does an outsourced IDD & group home back office include?
The person confirming an EVV visit sees the same authorization as the one billing it and the same schedule as the one filling a call-out. That shared context is what a group home back office split across separate EVV, scheduling, and billing vendors can never give you.
EVV Support & Exception Cleanup
Every service visit checked for a matching check-in, check-out, location, and code before it becomes a claim — with missing and exception visits worked daily inside your state EVV system or aggregator.
- Visit matching & verification
- Exception queue worked daily
- EVV-to-authorization reconciliation
- Documented audit trail
DSP Scheduling
Direct support professional schedules coordinated across every home and client — matched by authorization, training, and location, with call-outs covered to ratio.
SchedulingMedicaid & Waiver Paperwork
Authorizations, unit tracking, individual files, and reviewer documentation kept current — the HCBS paperwork that decides whether a claim survives an audit.
Medicaid paperworkWaiver Billing Support
HCBS and waiver claims prepared, submitted, and reconciled against EVV — with denials and unit shortfalls worked so authorized services actually get paid.
BillingHow it works
How fast can an IDD agency go live?
- 1
Free operations audit
Show us your EVV exception rate, your authorization backlog, and where units go unbilled. You get a written assessment — leak points and real costs — within 1 business day.
- 2
We train on your setup
Our team learns your state EVV system, scheduling platform, waiver programs, and reviewer expectations. You approve the playbook before anyone touches a live visit or claim.
- 3
Go live, scoped first
We start with one slice — usually the EVV exception queue — so you can judge quality line by line, then hand off scheduling and full waiver billing.
The proof
Built on 2+ years running a complete healthcare back office
Since 2020 we've run round-the-clock scheduling, EVV-driven visit work, and Medicaid billing for US healthcare operations — including a flagship client that handed us their entire back office and grew from one state to multi-state over 2+ years. The same discipline, applied to your homes, your authorizations, and your waiver claims.
- Visits verified against schedules and authorizations, daily
- Scheduling managed inside the client's platform
- Medicaid billing run end-to-end
- 1 state → multi-state · 2+ years retained
We work inside your EVV and agency systems
SS Support Network is an independent company and is not affiliated with or endorsed by any software vendor or state program named above. We train on your platform during onboarding — you don't change anything.
Common questions
What IDD and group home operators ask us first
Yes. Our team works inside your state's EVV system or aggregator, confirming that every service visit has a matching check-in, check-out, location, and service code before it becomes a claim. We chase down missing or exception visits daily, so gaps get fixed while the memory is fresh — not weeks later at billing time.
Yes. We coordinate direct support professional schedules across group homes, day programs, and community sites — matching by authorization, training, and location. When a DSP calls out, we work your replacement list to keep each home staffed to its required ratio and document who covered the shift.
Yes. We prepare and submit HCBS and waiver claims, track service authorizations and units, reconcile against EVV records, and keep the documentation your state and MCO reviewers ask for. Denials and unit shortfalls get worked promptly so authorized services actually get paid.
Neither. We are a non-clinical back office. Our agents handle scheduling, EVV, intake, paperwork, and billing — not care planning, behavior support, or medical decisions. Anything clinical is documented and routed to your qualified staff by your escalation rules, never handled by us.
We support HCBS Medicaid waiver services across group homes, supported living, day habilitation, respite, and community-based settings. Program rules differ by state, so during onboarding we learn your waiver types, authorization structures, and reviewer expectations before we touch a live claim or schedule.
Yes. Every agent completes HIPAA training before touching your account, we sign a Business Associate Agreement, and access to individual records is role-based and logged. We work inside your systems rather than exporting data, so records stay where they belong — under your control and your state's reporting rules.
Typically 35–70% less than the fully-loaded cost of covering the same work in-house, based on SS Support Network operations data. You also stop losing revenue to unbilled units, EVV exceptions, and understaffed shifts — the quiet leaks that a stretched office manager never has time to close.
You'll receive a written operations audit within 1 business day of reaching out, and most agencies go live within 5–10 business days of kickoff. Onboarding covers your EVV system, scheduling platform, waiver programs, and escalation contacts before we handle a single visit or claim.
Program-specific question? Call +1 (657) 777-0006 — 24/7.
Keep exploring
Related services for IDD providers
Home Care & Home Health
The same answering, scheduling, EVV, and billing discipline for personal-care and home-health agencies.
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EVV Support
Visit capture, matching, and daily exception cleanup so every service turns into a clean claim.
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Medicaid Paperwork
Authorizations, units, and reviewer documentation kept current across every waiver program.
ExploreFree operations audit
Find out how many authorized units you're leaving unbilled
Tell us your homes, your EVV system, and where the paperwork hurts most — you'll get a written plan with real pricing within 1 business day.
Or call +1 (657) 777-0006 / WhatsApp — 24/7.
