For NEMT companies · Our flagship specialty

The Complete NEMT Back Office — So You Can Run the Fleet

The complete non-emergency medical transportation (NEMT) back office — dispatch, broker portals, rider calls, billing, credentialing — handled 24/7 by a team that has run entire NEMT back offices for US providers since 2020. You grow vehicles and markets; we make sure the operation never drops a call or a claim.

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Broker-experienced: Modivcare · MTM · A2C 24/7/365 live dispatch & calls HIPAA-trained · BAA available

The Complete NEMT Back Office — So You Can Run the Fleet

Quick Answer

SS Support Network runs the complete back office for non-emergency medical transportation (NEMT) companies — everything except the driving. That includes 24/7 dispatch and trip scheduling, broker portal work (Modivcare, MTM, Access2Care), rider and driver calls, billing and claims, and credentialing and renewals, all handled inside your own software and in your company's name. It's built for NEMT fleet owners and operators who want to add vehicles and markets without adding office headcount. Fleets typically start with dispatch or calls at roughly 35–70% below fully-loaded in-house cost (SS Support Network operations data), then layer on the rest. The outcome is an operation that never drops a call or a claim while you keep full ownership, control, and visibility.

The whole operation

What back-office work can a NEMT company outsource?

Handing dispatch to one vendor, billing to another, and credentialing to a third means nobody sees the whole picture. One team with full context is why our flagship client could triple their footprint without tripling office staff.

24/7 Dispatch & Trip Scheduling

Live dispatchers on your trips around the clock: intake, assignment, driver notification, will-calls, and live monitoring — inside your software, by your rules.

Trip intake & standing orders
Broker portal management
Driver coordination
Will-call activation

NEMT dispatch service

Rider & Driver Calls

Every call answered in your company's name — riders booking trips, drivers needing direction, facilities coordinating discharges.

Call center

NEMT Billing & Claims

Trips billed clean, denials worked, AR followed until it pays. Revenue discipline for every mile you run.

Billing

Credentialing & Broker Enrollment

Medicaid enrollment, broker applications, driver files, and renewals — approved faster, never caught expired.

Credentialing

Driver Hiring & Back Office

Driver recruiting support, onboarding paperwork, data entry, bookkeeping support — the admin layer handled.

Back office

The proof

This is the back office behind a multi-state expansion

A growing East Coast NEMT provider handed us everything on this page. Two-plus years later: multi-state operation, growing broker volume, on-time performance intact. Same team, same scope, still running it today.

Read the full case study Get the same for your fleet

All inbound calls — riders, drivers, brokers
Dispatch, assignment & driver notification, 24/7
Broker relationships managed daily
Billing run end-to-end
1 state → multi-state · 2+ years retained

The whole back office

How does SS Support Network support NEMT businesses?

Outsourcing your NEMT business back office means one team runs everything except the driving — 24/7 dispatch, trip scheduling, broker portals, rider and driver calls, billing, credentialing, and admin — inside your own software and in your company's name. You keep ownership, control, and visibility; we cover the phones, the board, and the paperwork so you can add vehicles and markets without adding office headcount. Most fleets start with dispatch or calls at typically 35–70% below fully-loaded in-house cost (SS Support Network operations data), then layer on the rest.

Common questions

What NEMT owners ask us first

All of it except driving: 24/7 dispatch, trip scheduling, broker portals, rider and driver calls, billing and claims, credentialing and renewals, and back-office admin. Most fleets start with dispatch or calls, then add billing and credentialing as trust builds.

Almost certainly. Our teams work daily in Modivcare, MTM, and Access2Care portals and inside NEMT platforms like RouteGenie, TripMaster, and Kinetik. If you run something else, we train on it during onboarding — you don't change anything.

Yes. Nights, weekends, and holidays are the most common starting point — your day team keeps mornings, we take everything else. Riders and drivers call the same number and never know the difference.

One in-house dispatcher covers one shift and takes vacations. A dispatch seat with us covers whatever hours you buy — up to 24/7 — with trained backup included, at typically 35–70% less than the fully-loaded cost of hiring. And it scales the day you add vehicles.

Our flagship NEMT client handed us their complete back office and expanded from one state to multi-state over 2+ years, with broker trip volume growing and on-time performance holding throughout. The full story is on our case study page — no invented numbers.

Free operations audit within 1 business day, then most fleets go live within 5–10 business days of kickoff, starting with a scoped first week you can judge on real trips.

Fleet-specific question? Call +1 (657) 777-0006 — 24/7.

Guides for NEMT owners