For physical therapy, chiropractic & rehab clinics
A Physical Therapy Answering Service That Protects the Plan of Care
Live, HIPAA-trained agents who answer while your team is treating — booking new evaluations on the first call, confirming tomorrow's visits, verifying benefits and visit limits, and rebooking cancellations before the slot goes empty. Built for PT, chiropractic, and multi-discipline clinics.
Quick Answer
SS Support Network gives physical therapy, chiropractic, and multi-discipline rehab clinics a live, HIPAA-trained non-clinical front office: agents answer in your clinic's name, book new evaluations on the first call, run therapy appointment reminder calls, verify eligibility and visit limits, rebook cancellations before the slot goes empty, and support billing — all inside your own EMR and scheduling system. It is built for clinic owners whose front desk cannot treat the phone and the patient at once, and it covers overflow, after-hours, or every call. Clinical questions always go to your clinicians; SS Support Network handles the non-clinical layer only. The outcome is fuller plans of care, fewer empty slots, and cleaner claims — typically at 35–70% less than the fully-loaded cost of adding front-desk staff for the same hours, per SS Support Network operations data.
The front-desk squeeze
What can a physical therapy clinic outsource to a back office?
A new-patient call rings while your front desk is checking in three arrivals — and that evaluation books somewhere else. A patient cancels Thursday and nobody rebooks them, so a twelve-visit plan of care quietly becomes eight. A physician's office calls to confirm a referral and gets a busy signal. Every one of those moments is revenue and outcomes leaking through the phone.
We answer live, work inside your EMR, and treat attendance as the clinical and financial metric it is. Clinical questions go to your clinicians — everything else, we handle. It's the same non-clinical layer we run for medical practices and behavioral health groups, tuned to recurring-visit care.
- Live answering in your clinic's name — overflow, after-hours, or every call
- New-patient calls booked into evaluations on the first call
- Therapy appointment reminder calls that keep plans of care on schedule
- Cancellations rebooked before hanging up, waitlist worked to backfill slots
- Insurance verification — eligibility, benefits, visit limits, and auth counts
- Referral calls from physician offices handled fast and documented
- Recurring-visit scheduling kept accurate in your EMR
- Billing support so clean claims go out and denials get worked
What we run for therapy clinics
What does an outsourced therapy clinic front office include?
Reminders, verification, scheduling, and billing feed each other — which is why splitting them across vendors breaks. One team sees the whole patient journey, from referral call to paid claim.
Healthcare Call Center
Every patient and referrer call answered live on your scripts — a PT clinic scheduling service and chiropractic answering desk in one team.
- Answering in your clinic's name
- New-evaluation booking
- Physician referral intake
- After-hours & overflow coverage
Reminder Calls
Confirmation and reminder calls tuned to recurring visits — in therapy, attendance is the product, and we defend it.
Reminder callsInsurance Verification
Eligibility, visit limits, and authorization counts checked before treatment — so care never runs past coverage.
VerificationMedical Billing Support
Claims out clean, denials worked, patient balances followed up — billing support that knows therapy's recurring-visit rhythm.
BillingThe proof
2+ years running a healthcare back office end to end
Since 2020 we've run 24/7 phones, scheduling, and billing for US healthcare operations. Our flagship client handed us their complete back office and grew from one state to multi-state over 2+ years with us on the phones every day. Therapy clinics get that same discipline, pointed at attendance and clean claims.
- Every inbound call answered live, 24/7
- Scheduling managed inside the client's platform
- Billing run end-to-end
- 1 state → multi-state · 2+ years retained
We work inside your EMR and scheduling system
SS Support Network is an independent company and is not affiliated with or endorsed by any software vendor named above. We train on your platform during onboarding — you don't change anything.
Common questions
What clinic owners ask us first
Yes. PT, chiropractic, occupational and speech therapy, and multi-discipline clinics all run on the same rhythm: recurring visits, tight schedules, and plans of care that only work when patients show up. Scripts are built per discipline during onboarding, including your intake questions and referral handling.
A plan of care only works at full attendance — twelve visits prescribed means twelve visits kept. We confirm every appointment, reschedule instead of accepting a cancellation, and flag patients who keep slipping so your front desk can step in. Fewer gaps means better outcomes and steadier revenue.
Yes. Before the visit we verify eligibility, remaining visit counts, and authorization status, and we flag patients approaching their limit so nobody gets treated on a claim that will deny. Verification runs against your payer list and gets documented where your billers already look.
We rebook before hanging up. A cancellation accepted passively is an empty slot; a cancellation rebooked is just a moved visit. Agents offer the next opening while the patient is still on the line, then work your waitlist to backfill the freed slot the same day.
Yes. Agents are HIPAA-trained before touching your account, we sign a Business Associate Agreement, and access to patient information is role-based and logged. We work inside your EMR and scheduling system rather than exporting anything, so your records and your audit trail stay under your control.
Typically 35–70% less than the fully-loaded cost of adding front-desk staff for the same hours, based on SS Support Network operations data. Most clinics start with overflow and after-hours coverage, then add reminder calls and verification once they've judged the first weeks on real calls.
You'll get a written operations audit within 1 business day, and most clinics are live within 5–10 business days of kickoff. Onboarding covers your EMR, scheduling rules, payer list, and scripts for each discipline, and we start with a scoped first week you can judge.
Clinic-specific question? Call +1 (657) 777-0006 — 24/7.
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ReadFree operations audit
Find out what full phone coverage should cost your clinic
Tell us your disciplines, your EMR, and where calls slip — you'll get a written plan with real pricing within 1 business day.
Or call +1 (657) 777-0006 / WhatsApp — 24/7.
