For private car, limo & rental fleets
The Back Office for Transportation Companies That Never Stop Moving
Booking lines answered live, drivers dispatched, customers called back, flight changes caught before the ride leaves — 24/7, in your company's name. You run the vehicles and the relationships; we run the phones, the calendar, and the paperwork that keeps every ride on time.
Quick Answer
SS Support Network runs the booking lines, dispatch, and customer service for transportation companies — private car, limo, and rental fleets — answered live 24/7/365 in your company's name. It handles reservations, driver assignment, flight tracking, confirmations, and day-of changes inside your existing booking software, and its deepest specialty is medical transportation, running NEMT dispatch, broker coordination, and billing since 2020. It is built for fleet owners tired of dispatching from their own cell phone at nights and on weekends. The result is every call answered and every ride confirmed — typically 35–70% less than the fully-loaded cost of staffing the same hours in-house, with most fleets live in 5–10 business days.
The missed-call math
What does a missed booking call cost a transportation company?
Nobody leaves a voicemail for a ride. A traveler landing at 11 p.m., a corporate travel desk booking a morning pickup, a customer whose flight just moved — they call once, and whoever answers gets the job. Owners know it, which is why so many end up dispatching from their own cell phone at dinner, on weekends, on vacation.
We put trained agents on your lines and your booking software around the clock, so every call gets answered, every ride gets confirmed, and you get to stop being the office.
- Reservation and quote calls answered live, 24/7
- Driver assignment, scheduling, and day-of coordination
- Flight tracking and proactive pickup adjustments
- Confirmation, reminder, and follow-up calls to customers
- Changes, cancellations, and complaints handled with care
- Corporate account and travel-desk requests managed by your rules
- Invoicing support and booking data kept clean
What we run for transportation companies
What back-office work can a transportation company outsource?
One team sees your whole day — reservations, dispatch, and customer service — instead of three vendors each holding a piece of it.
Airport & Limo Booking Support
Reservations, flight tracking, and pickup coordination for airport and limo operators — handled by agents who know that a late pickup is a lost account.
- Live reservation lines
- Flight monitoring & adjustments
- Driver notification
- Confirmations & follow-ups
Executive Transportation Support
White-glove handling for corporate accounts and VIP riders — discreet, punctual, and documented.
Executive service24/7 Customer Service
Every call answered in your name — bookings, changes, complaints, and the 3 a.m. "where's my driver?"
Call centerAdding Medical Trips? NEMT Dispatch
Many fleets add Medicaid trip volume for steady revenue. We run NEMT dispatch, broker portals, and billing — our deepest specialty.
NEMT dispatchThe proof
We already run dispatch for a multi-state transportation operation
Our flagship client is a transportation provider that handed us their complete back office — dispatch, rider and driver calls, billing — and grew from one state to multi-state over 2+ years with us running it. Different lane, same discipline: answered phones, on-time vehicles, clean paperwork.
- All inbound calls — customers, drivers, partners
- Dispatch & driver coordination, 24/7
- Billing run end-to-end
- 1 state → multi-state · 2+ years retained
Your lane, in detail
Deeper dives for your kind of fleet
Private Car Services
Booking, dispatch, and customer service for black-car and private-pay operators.
Private car supportRent-A-Car Companies
Reservation lines, customer service, and fleet admin for rental operators.
Rental support
Outsourced vs In-House Dispatch
The real cost comparison, line by line.
ReadCommon questions
What fleet owners ask us first
Yes — 24/7/365, answered live in your company's name. Airport runs get booked at midnight and corporate travel desks call before dawn, so an unanswered line sends the job to the next operator on the list. We quote, book, and confirm by your rate sheet and rules.
Both. We take reservations, assign drivers, send confirmations, track flights, and manage day-of changes inside your booking software. Drivers get their schedules and updates from us; customers get pickup confirmations and driver details. You decide how much of the chain to hand over.
We work inside whatever runs your operation — limo and livery platforms, rental reservation systems, or spreadsheets you built yourself. Your setup stays; we train on it during onboarding. If you're choosing new software, we'll tell you honestly what works from daily experience across fleets.
Typically 35–70% less than the fully-loaded cost of staffing the same hours in-house, based on SS Support Network operations data. One dispatcher covers one shift, calls in sick, and quits in busy season. A seat with us covers the hours you buy, with trained backup included.
Yes — medical transportation is our deepest specialty. We've run NEMT dispatch, broker coordination, and billing since 2020, including a client that grew from one state to multi-state on our back office. If your fleet mixes private rides with Medicaid trips, one team can cover both.
You'll get a written operations audit within 1 business day, and most fleets go live within 5–10 business days of kickoff. Onboarding covers your rate sheet, service area, booking software, and driver roster, then starts with a scoped first week you can judge on real reservations.
Fleet-specific question? Call +1 (657) 777-0006 — 24/7.
Beyond medical transport
Booking lines for every fleet
Private car, limo, and rental operations run on the same discipline as NEMT: answer fast, dispatch clean, follow up every time.
Free operations audit
Find out what full phone coverage should cost your fleet
Fleet size, service area, booking volume — tell us the basics and get a written plan with real pricing within 1 business day.
Or call +1 (657) 777-0006 / WhatsApp — 24/7.
