For telehealth & virtual care providers
A Telehealth Support Call Center That Gets Every Patient Into the Visit
Live, HIPAA-trained agents who onboard new patients, run your scheduling, and fix the link-won't-load problems that quietly kill virtual visits — so your clinicians spend their minutes on care, not tech support. Strictly non-clinical: anything about symptoms or treatment goes to your providers, every time.
Quick Answer
SS Support Network runs the non-clinical layer of a telehealth or virtual care practice — live, HIPAA-trained agents who onboard new patients, run scheduling and reminders, capture intake and verify insurance, and provide live tech support for the link, login, camera, and connection problems that quietly kill virtual visits — all in your practice's name and inside your telehealth platform and EHR under a signed BAA. It's built for virtual care providers whose visits fail for non-clinical reasons and whose clinicians end up doing tech support mid-clinic. Support is strictly non-clinical: any question about symptoms, medication, or treatment is routed to your providers by your protocol, every time. A dedicated seat typically costs 35–70% less than covering the same hours in-house (SS Support Network operations data). The outcome is visits that start on time and clinicians who stay focused on care.
The failed-visit problem
How does SS Support Network support telehealth practices?
The patient never got the link. The camera worked yesterday. The portal password expired. A first-time patient is on mute while the provider sits in an empty virtual room, burning a billable slot. None of that is medicine — but it lands on your clinical staff and your front desk, mid-clinic, at the worst possible moment.
We run a virtual care answering service that owns the whole non-clinical layer — onboarding, scheduling, reminders, intake, and live tech help — so visits start on time and providers stay providers.
- Live answering in your practice's name, whenever patients call
- Telehealth patient onboarding — accounts, portal access, and a pre-visit test run
- Scheduling, rescheduling, and cancellation backfill worked in your system
- Confirmation calls with a quick device and connection check built in
- Live tech support during visit windows: links, browsers, cameras, audio
- Telehealth intake — demographics, consents, and insurance captured before the visit
- Insurance verification so coverage is confirmed before the session starts
- Clinical boundary enforced: symptom and medication questions routed to your providers
What we run for virtual care
What does outsourced telehealth support include?
The agent who onboarded a patient last week is on the same team as the one fixing that patient's microphone at 7:58 tonight. Shared context is the whole point.
Healthcare Call Center
Every patient call answered live on your scripts — a telehealth scheduling service, reschedule desk, and escalation point in one team.
- Answering in your practice's name
- Telehealth intake before the visit
- Reminder & confirmation calls
- Escalation by your rules
Patient Tech Support
Link, login, camera, and connection problems fixed by patient-friendly agents — before and during the visit window.
Tech supportPatient Check-ins
Pre-visit confirmations and between-visit check-in calls that keep virtual care from feeling like a portal with nobody behind it.
Check-insInsurance Verification
Eligibility and telehealth benefits verified before the visit, so coverage surprises don't turn into write-offs.
VerificationThe proof
2+ years running healthcare operations that can't miss a call
Since 2020 we've answered phones, managed schedules, and run billing for US healthcare operations around the clock — including a flagship client who handed us their entire back office and grew from one state to multi-state over 2+ years. Telehealth support is that same discipline, pointed at virtual visits.
- Every inbound call answered live, 24/7/365
- Scheduling run inside the client's own platform
- Escalations handled by written protocol
- 1 state → multi-state · 2+ years retained
We support patients on the platform you already use
SS Support Network is an independent company and is not affiliated with or endorsed by any platform named above. We learn your telehealth stack during onboarding — you don't change anything.
Common questions
What telehealth operators ask us first
No, and that boundary is absolute. Agents handle scheduling, onboarding, and technology only. A question about symptoms, medication, or treatment is routed to your clinical team by your protocol — every time, no exceptions. Scripts are built so the patient reaches the right person quickly, not so agents improvise.
Everything that breaks a visit for non-clinical reasons: finding the link, browser and device checks, camera and microphone problems, portal passwords, and reconnecting dropped sessions. Agents run a pre-visit checklist with first-time patients so your providers aren't spending clinical minutes doing setup work.
Yes. We call new patients before their first visit, set up portal or account access, walk them through joining a test session, and capture intake details — demographics, consents, insurance information — on your forms. Patients arrive at the first appointment ready, which protects the visit slot.
Almost certainly. We train on your platform, EHR, and scheduling tools during onboarding rather than asking you to change anything. If your patients use it, our agents learn it — including your specific workflows for waiting rooms, visit links, and rescheduling. Onboarding includes shadowing your current process.
Yes. Every agent is HIPAA-trained before joining your account, we sign a Business Associate Agreement, and access is role-based and logged. We work inside your telehealth platform and EHR rather than exporting data, so protected health information stays in the systems you already control and audit.
Typically 35–70% less than the fully-loaded cost of covering the same hours yourself, based on SS Support Network operations data. Virtual care demand is spiky — early mornings, evenings, Mondays — and a dedicated seat with trained backup absorbs those peaks without you hiring for the worst hour.
You'll have a written operations audit within 1 business day, and most telehealth practices go live within 5–10 business days of kickoff. We build scripts from your real call reasons — scheduling, links, portal resets — and start with a scoped first week you can judge on real interactions.
Practice-specific question? Call +1 (657) 777-0006 — 24/7.
Keep reading
More for virtual care operators
Free operations audit
Find out what telehealth support should cost your practice
Tell us your platform, your visit volume, and where visits break down — you'll get a written plan with real pricing within 1 business day.
Or call +1 (657) 777-0006 / WhatsApp — 24/7.
