For DME & HME providers
DME Billing Services, Intake & Delivery Dispatch — One Vendor
Durable medical equipment is a paperwork business wearing a logistics costume. Orders stall waiting on CMNs, claims bounce for missing documentation, resupply lists go uncalled, and drivers improvise routes. We run the whole chain — DME intake services, prior authorization, billing and denial management, resupply outreach, and delivery dispatching — as one accountable team inside your platform.
Quick Answer
SS Support Network runs the full back office for durable and home medical equipment (DME/HME) providers — referral and order intake, insurance verification, prior authorization, CMN and documentation follow-up, billing and denial management, resupply outreach, and delivery dispatching — as one accountable team working inside your DME platform under a signed BAA. It's built for HME owners whose orders stall on missing paperwork, untracked authorizations, and uncalled resupply lists rather than on anything clinical. Because the same team handles intake, billing, and dispatch, denial patterns get fed back into intake so they stop repeating, and orders stop falling into the gaps between separate vendors. A dedicated team typically costs 35–70% less than staffing intake, billing, and customer service in-house (SS Support Network operations data). The outcome is cleaner claims, fewer stalled orders, and steadier resupply revenue.
Where DME margins leak
How does SS Support Network support DME and HME providers?
Ask any HME owner where the money goes and you'll hear the same list: an intake that missed a document, a prior authorization nobody tracked, a CMN that sat unsigned at a prescriber's office for three weeks, a resupply-eligible patient nobody called, a denial that never got appealed. None of it is clinical. All of it is coverage — someone reliably doing the unglamorous follow-up every single day.
That's the job we take when you outsource DME billing and intake to us: HME billing services plus the phone-and-fax legwork around them, run to a checklist and measured weekly.
- Referral and order intake — demographics, insurance, and documents captured complete
- Eligibility and insurance verification before equipment ships
- DME prior authorization requests tracked to decision
- CMN and detailed-written-order follow up with prescriber offices
- Claims submission, posting, and DME claims denial management
- Resupply processing — scheduled patient outreach and compliant reorders
- Medical equipment delivery dispatching and driver coordination
- Customer service line for order status, pickups, and exchanges
What we run for DME & HME providers
What does an outsourced DME back office include?
The person who took the order knows which document is missing. The biller knows why the last claim denied. The dispatcher knows the delivery window. When that's one team instead of three vendors, orders stop falling into the gaps between them.
DME & HME Billing Services
Claims built on complete documentation, submitted on time, posted accurately, and defended when payers push back — with denial patterns fed back into intake so they stop repeating.
- Clean-claim submission & posting
- Denial management & appeals
- Aging worked on a weekly rhythm
- Resupply billing kept compliant
DME Prior Authorization
Auth requests submitted with the right documentation, statused with payers on a schedule, and escalated before they stall an order.
Prior authorizationInsurance Verification
Eligibility, coverage rules, and rental-versus-purchase details verified at intake — before equipment leaves the warehouse.
VerificationDelivery Dispatching
The dispatch desk that runs medical transportation fleets, applied to equipment deliveries — routes, driver comms, ETAs, and exceptions.
Dispatch serviceDME Customer Service
DME customer service outsourcing done right: order status, delivery windows, pickups, and resupply calls answered live in your company's name.
Call centerThe proof
Built on 2+ years running a complete healthcare back office
Since 2020 we've run dispatch, phones, and billing for US healthcare operations — including a flagship client that handed us their entire back office and grew from one state to multi-state over 2+ years. Dispatching vehicles, chasing payer paperwork, working denials daily — the same coverage discipline, applied to your orders and your delivery routes.
- Dispatch coordinated in real time, daily
- Payer documentation tracked to approval
- Billing run end-to-end
- 1 state → multi-state · 2+ years retained
We work inside your DME platform
SS Support Network is an independent company and is not affiliated with or endorsed by any software vendor named above. We train on your platform during onboarding — you don't change anything.
Common questions
What DME & HME owners ask us first
Documentation. DME claims live or die on paperwork — detailed written orders, CMNs, proof of delivery, prior authorization — and most denials trace back to a missing document, not a coding error. Our process front-loads that paperwork at intake, so claims go out clean the first time.
Yes — CMN and document follow up is a standing daily task, not an afterthought. We call and fax prescriber offices, track every outstanding document on one list, and attach paperwork the moment it arrives, so orders stop aging in a "waiting on docs" pile while revenue sits idle.
Yes. Resupply processing means scheduled outreach on your cadence: we contact patients when they become eligible, confirm continued need and usage, check that insurance hasn't changed, and queue compliant orders for your team to ship. Steady resupply revenue without your staff grinding through call lists.
Every denial is categorized, corrected, and resubmitted or appealed — and the root cause is fed back into intake so the same denial stops recurring. DME claims denial management that never fixes the intake step just runs on a treadmill; we work both ends of the problem.
Yes. Our dispatch desk has coordinated medical transportation fleets since 2020 — routing, driver communication, schedule changes, and customer notifications in real time. Medical equipment delivery dispatching uses the same discipline: routes planned, ETAs communicated, and exceptions worked by phone as they happen.
Yes. Every agent completes HIPAA training before touching your account, we sign a Business Associate Agreement, and access to patient information is role-based and logged. We work inside your DME platform rather than exporting data, so records stay where they belong — under your control.
Typically 35–70% less than the fully-loaded cost of staffing intake, billing, and customer service in-house, based on SS Support Network operations data. You also stop paying for turnover — every departing biller takes payer knowledge with them; our team documents it and keeps it.
You'll receive a written operations audit within 1 business day of contacting us, and most providers go live within 5–10 business days of kickoff. Onboarding covers your DME platform, your payer mix, your documentation checklists, and your delivery workflow before we take the first order.
Company-specific question? Call +1 (657) 777-0006 — 24/7.
Keep exploring
Related services for DME & HME providers
Home Care & Home Health
Answering, scheduling, and billing for home-based care — where many of your referrals come from.
Explore
Prior Authorization
Auth requests submitted, statused, and escalated before they stall an order.
Explore
Insurance Verification
Coverage confirmed at intake, before equipment leaves the warehouse.
ExploreFree operations audit
Find out where your orders are leaking revenue
Tell us your product lines, your platform, and where orders stall — you'll get a written plan with real pricing within 1 business day.
Or call +1 (657) 777-0006 / WhatsApp — 24/7.
