For labs, imaging & diagnostic centers
Imaging Center Scheduling & Lab Answering That Keeps Every Slot Earning
An imaging center scheduling service with live, HIPAA-trained agents who book scans in your system, confirm preps, chase no-shows, verify insurance before the visit, and coordinate specimen couriers — 24/7, in your center's name. Results calls get routed, never interpreted: clinical questions always go to your clinical staff.
Quick Answer
SS Support Network runs an outsourced front office for labs, imaging, and diagnostic centers — live, HIPAA-trained agents who book scans in your scheduling system, confirm prep instructions, chase no-shows, verify insurance before the visit, route results-line calls, and coordinate specimen couriers, 24/7 and in your center's name. It's built for diagnostic operators who lose scans, results, and referrers every time a phone goes to voicemail. Support is non-clinical: agents confirm that a result is ready and route the caller to your clinical staff, but never read values or interpret findings. Everything runs inside your RIS, LIS, or scheduling platform under a signed BAA, so you don't migrate data or change software. For couriers, we coordinate and dispatch the drivers you already use rather than transporting specimens ourselves, keeping every run on time and documented.
The empty-slot problem
How does SS Support Network support labs and imaging centers?
A referring office calls to book a stat CT, waits on hold, and dials the next center on their list. A patient phones at 6 p.m. to check tomorrow's MRI prep, hits voicemail, and no-shows a slot you can't refill. A courier misses a pickup and a specimen sits overnight. In diagnostics, phone failures convert directly into lost scans, delayed results, and referrers who quietly stop referring.
We put trained agents on those calls around the clock — working inside your scheduling system, following your protocols, and treating every call as schedule revenue rather than a message to return.
- Live answering for patients and referring offices, 24/7, in your center's name
- Radiology scheduling — booking, rescheduling, and cancellations worked in your RIS
- Prep confirmations read from your approved instructions, word for word
- Reminder calls that protect MRI, CT, and ultrasound slots from no-shows
- Insurance verification and prior-auth status checks before the appointment
- Results-line calls answered and routed — clinical questions go to your clinical staff
- Specimen courier dispatch, pickup confirmation, and stat-run follow-up
- Cancellation backfill from your waitlist so scanner time never sits idle
What we run for diagnostic centers
What does an outsourced imaging and lab front office include?
The agent confirming tomorrow's preps sees the same schedule as the one booking a referring office's order. That shared context is what diagnostic center call handling split across vendors can't give you.
Healthcare Call Center
Live, HIPAA-trained agents on every patient and provider line — a lab answering service and radiology scheduling desk that never closes.
- Answering in your center's name
- Referring-office priority lines
- Results calls routed, not interpreted
- Documented call logs
Reminder & Prep Calls
Appointment reminders plus prep confirmation on your scripts — the cheapest way to protect expensive modality time from no-shows.
Reminder callsInsurance Verification
Eligibility, benefits, and prior-auth status checked before the patient arrives — so scans don't turn into write-offs.
VerificationSpecimen Courier Coordination
Route scheduling, pickup confirmations, and stat-run tracking — dispatch discipline carried over from our medical transportation roots.
Courier coordinationThe proof
Trained on the harder version of this job
Since 2020 we've run 24/7 phones, scheduling, and billing for US healthcare operations — including a flagship client who handed us their whole back office and grew from one state to multi-state over 2+ years with us coordinating drivers every day. Booking scan slots and keeping couriers on schedule uses exactly those muscles.
- Every inbound call answered live, 24/7
- Scheduling worked inside the client's own platform
- Driver dispatch and routing run end-to-end
- 1 state → multi-state · 2+ years retained
We work inside your systems
We train on your scheduling and results workflow during onboarding — you don't change platforms, migrate data, or add software. Your records stay in your systems, under your access controls.
Courier coordination
Do you dispatch specimen couriers for labs?
Dispatch outsourcing for a lab is really courier coordination, and that is exactly how we run it: we schedule pickup routes, confirm each stop, and track stat runs from draw site to lab — all inside your systems and fully documented. We coordinate and direct your couriers; we do not physically transport specimens ourselves. The same routing discipline behind our medical transportation dispatch keeps your samples moving on time and your turnaround predictable.
Common questions
What lab and imaging operators ask us first
No. Our role on a results line is strictly non-clinical: agents can confirm results are ready, take a message, and route the caller to your clinical staff by your protocol. They never read values, interpret findings, or answer medical questions — that boundary is built into every script.
Yes. During onboarding we train on your RIS, LIS, or scheduling platform and work inside it — booking, rescheduling, and documenting calls in real time. Your team sees the same live schedule they always have, and nothing gets exported to our systems, which keeps records under your control.
Yes — reminder and prep-confirmation calls are the highest-leverage work we do for imaging centers. An unused MRI or CT slot is revenue you never get back, so we confirm the appointment, repeat your prep instructions word for word, and rebook cancellations into open slots before hanging up.
Yes. Coordinating drivers is where we started — our flagship work is medical transportation dispatch. We apply the same routing discipline to specimen pickups: scheduling runs, confirming pickups and drop-offs, and chasing down the courier when a stat run is late, with every step documented.
A live answer, fast. Referring offices send volume where scheduling is painless, so provider lines get priority handling: orders taken accurately, scheduling completed on the first call, and confirmations sent back to the office. Many centers route referring-physician lines to us for exactly that reason.
Yes. Agents complete HIPAA training before touching your account, we sign a Business Associate Agreement, and access to patient information is role-based and logged. Working inside your systems — rather than copying data into ours — keeps protected health information where it belongs and your audit trail clean.
You get a written operations audit within 1 business day of reaching out, and most diagnostic centers are live within 5–10 business days of kickoff. Onboarding covers your scheduling platform, prep scripts, results-line protocol, and escalation rules, starting with a scoped first week you can judge.
We coordinate and dispatch the couriers you already use — building pickup routes, confirming each pickup and drop-off, and chasing down a late stat run — but we are a coordination desk, not a transport company, so we do not physically drive specimens ourselves. You keep your drivers or courier vendor; we run the scheduling and tracking that keeps every run on time and documented.
Center-specific question? Call +1 (657) 777-0006 — 24/7.
Keep reading
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ReadFree operations audit
Find out what full phone coverage would cost your center
Tell us your modalities, your scheduling system, and where calls go wrong — you'll get a written plan with real pricing within 1 business day.
Or call +1 (657) 777-0006 / WhatsApp — 24/7.
