The operational minds behind SS Support Network. A leadership team built on NEMT industry expertise, healthcare operations experience, and a commitment to infrastructure-driven fleet support.
Our leadership team doesn't just manage operations — they've built them from scratch. Every member brings direct experience in NEMT fleet management, healthcare operations, or technology infrastructure deployment.
This isn't theoretical knowledge. Our leaders understand the daily challenges of dispatch timing, billing denials, broker compliance, and driver coordination because they've lived those challenges firsthand.
Leadership stays connected to daily operations. Every team lead monitors live KPIs, reviews quality metrics, and maintains direct communication with fleet clients.
Weekly operations reviews, monthly performance analysis, and quarterly strategic planning ensure every fleet engagement improves over time.
Market intelligence, industry trend analysis, and strategic planning that keeps SS Support Network ahead of NEMT industry evolution.
Process engineering, quality assurance, and performance optimization across every service function — dispatch, billing, credentialing, and support.
Recruiting, training, and retaining specialized NEMT operations professionals. Our team's expertise is our clients' competitive advantage.
Every core function is led by a specialist with deep domain expertise. This structure ensures fleet clients receive expert-level oversight across all operational areas.
Oversees 24/7 dispatch infrastructure, team scheduling, platform management, and real-time performance monitoring across all fleet engagements. Ensures on-time rates, trip accuracy, and driver coordination meet SLA requirements.
Manages the full billing lifecycle from claims submission to collections. Leads denial management strategy, payer relationship management, and revenue optimization across Medicaid, Medicare, and broker billing channels.
Directs HIPAA compliance programs, broker credentialing workflows, and audit preparation. Maintains documentation standards and monitors regulatory changes across all operating states.
Manages ongoing fleet partnerships from onboarding through optimization. Conducts regular performance reviews, identifies improvement opportunities, and ensures client satisfaction and retention.