Compliance & Credentialing · MATP / PROMISe · Pennsylvania
NEMT Credentialing & Enrollment in Pennsylvania
Pennsylvania enrollment done in both layers: PROMISe provider enrollment with Medical Assistance, then county-by-county MATP contracting across all 67 counties - with Modivcare in Philadelphia - plus your driver and vehicle files, prepared correctly and followed up every week until you have a decision and can take trips.
Quick Answer
To become a Medicaid NEMT provider in Pennsylvania, you enroll in two layers rather than one. First you complete PROMISe Provider Enrollment with Pennsylvania Medical Assistance at the state level, then you contract with the Medical Assistance Transportation Program (MATP) in each county you serve, because NEMT is carved out of HealthChoices and run by DHS/OMAP county by county across all 67 counties, with no single statewide network to join. In Philadelphia, MATP is coordinated through Modivcare, so there you contract into the Modivcare network instead. SS Support Network handles both layers - the PROMISe enrollment and the county-by-county MATP contracting - preparing your company, driver, and vehicle files so the sequence does not stall. SS Support Network is an independent credentialing and enrollment service provider; enrollment and approval decisions are made solely by the county MATP programs, Modivcare, and the Commonwealth of Pennsylvania.
Every layer of Pennsylvania enrollment, one team
SS Support Network is an independent credentialing and enrollment service provider - not affiliated with, endorsed by, sponsored by, or partnered with Modivcare, any Medicaid broker, or any state Medicaid agency, including the Pennsylvania Department of Human Services. All broker names and trademarks belong to their respective owners. Enrollment and approval decisions are made solely by the county MATP programs, Modivcare, and the Commonwealth of Pennsylvania. We help transportation providers prepare and submit their own applications.
The short answer
How do you become a Medicaid NEMT provider in Pennsylvania?
Pennsylvania serves roughly 3.0 million Medicaid enrollees per KFF Medicaid state fact sheets (2025), and NEMT here is not run by the HealthChoices managed-care plans - it is carved out and delivered as the Medical Assistance Transportation Program (MATP) by DHS/OMAP at the county level, across all 67 counties. What makes Pennsylvania different from a single-broker state is that there is no statewide network to join once. Enrollment is two layers: state-level enrollment with Pennsylvania Medical Assistance through PROMISe Provider Enrollment, and then contracting with each county's MATP program separately. Philadelphia is the exception - it has been coordinated through Modivcare since 2005, so there you contract into the Modivcare network. For a multi-county fleet that means a lot of repetitive county-by-county paperwork, which is exactly why it pays to hand off. This page walks the two-layer sequence and the driver, vehicle, and renewal work around it.
Track 1
Is there a statewide NEMT network to join in Pennsylvania?
This is the step that trips Pennsylvania providers up, because it is two layers, not one. Layer one is PROMISe Provider Enrollment - you enroll with Pennsylvania Medical Assistance in the state MMIS, which requires the standard company packet: business entity records (W-9, EIN letter, business license or Articles of Organization), commercial auto liability and general liability with the required parties named on the certificate, and workers' compensation. Layer two is contracting with the MATP program in each county you want to serve, because there is no statewide broker - and MATP programs generally return an incomplete application within about 30 days, so a wrong insurance wording or a missing document restarts the clock county by county. In Philadelphia, that layer is a Modivcare network contract instead. We complete the PROMISe enrollment, assemble one clean county packet, and run it into every county you serve so the sequence never stalls.
Track 2
What does Pennsylvania NEMT driver credentialing require?
Every driver who takes a MATP trip needs a complete, current file: a valid Pennsylvania license for the vehicle class they drive, a clean motor-vehicle record, a criminal background check, drug and alcohol screening, and proof of the required training - typically defensive driving, CPR and First Aid, and wheelchair securement or a passenger-assistance course. Driver credentialing is where an operating fleet gets caught later: a license or a background check quietly expires and the driver can no longer run trips, and requirements can differ slightly between county MATP programs and Modivcare in Philadelphia. We assemble each driver file to the standard the county expects, keep it with your enrollment record, and put every expiration date on a tracking calendar so a lapse never surprises you on a Monday morning.
Track 3
What are Pennsylvania's NEMT vehicle requirements?
Each vehicle in service has its own file: current Pennsylvania registration and title, a passing state safety inspection, the vehicle listed on your auto liability policy, and - for wheelchair and stretcher vehicles - proof the securement equipment and ADA accessibility meet the standard. Add a vehicle and it has to be documented and reflected in your enrollment before it can run a trip; retire one and it has to come off. Because Pennsylvania is county-by-county, the same vehicle roster may need to be reflected across several MATP programs and, in Philadelphia, Modivcare. We keep your vehicle roster, inspections, and insurance schedule matched to what your PROMISe and each county's records show, so the fleet you actually operate is the fleet the network shows as approved.
Track 4
Re-credentialing & staying active across 67 counties
Enrollment is not a one-time form, and in Pennsylvania the renewal burden multiplies with your county footprint. Insurance certificates renew annually, driver background checks and screenings run on a cycle, vehicle inspections expire, and PROMISe plus each county MATP program re-verify providers on a recurring basis. The providers who lose trips rarely fail the first application - they fail a renewal nobody was watching, in one county out of many. We run your re-credentialing as a calendar, not a fire drill: renewals prepared before the deadline, updated documents submitted where each one belongs across PROMISe, each county MATP, and Modivcare, and a clean record that keeps you accepting trips without an accidental deactivation.
Serving Philadelphia too?
66 counties are county MATP - Philadelphia is Modivcare
Across most of Pennsylvania, you contract directly with each county's MATP program. In Philadelphia County, MATP has been coordinated through Modivcare since 2005, so there you enroll into Modivcare's network and its portal - for that step-by-step, see our Modivcare credentialing page. Getting the route right per county matters: applying to the wrong body or in the wrong system wastes weeks. During the free review we confirm which layer and which contract applies in each county you serve.
How it works
Three steps to a Pennsylvania enrollment decision
- 1
Free enrollment review
We confirm your Pennsylvania counties, map the PROMISe enrollment and county MATP contracting, note where Modivcare applies, and send the exact document checklist for company, drivers, and vehicles. Written plan within 1 business day.
- 2
We prepare & submit
We file the PROMISe enrollment, assemble the company, driver, and vehicle files, correct the insurance wording, and submit into each county MATP program - or Modivcare in Philadelphia - in the right order.
- 3
Follow-up to a decision
Same-week responses to any deficiency and weekly status checks so no county application sits. When you're enrolled, we set you up to accept trips and put renewals on a calendar.
Common questions
Pennsylvania NEMT enrollment, answered straight
Pennsylvania has two layers, not one. First you enroll with Pennsylvania Medical Assistance through PROMISe Provider Enrollment - that is your state-level enrollment in the MMIS. Then you contract with the Medical Assistance Transportation Program (MATP) in each county you want to serve, because NEMT is carved out of the HealthChoices plans and run by DHS/OMAP at the county level across all 67 counties. There is no single statewide network to join. In Philadelphia, the county has coordinated MATP through Modivcare since 2005, so there you contract into the Modivcare network instead. We handle both layers - the PROMISe enrollment and the county-by-county MATP contracting - so nothing stalls between them.
No, and that is the single biggest thing that surprises multi-county Pennsylvania providers. Because MATP is administered county by county across 67 counties with no statewide broker contract, a provider that serves several counties contracts with each county's MATP program separately, on top of the shared PROMISe enrollment. Philadelphia is the exception - it runs through Modivcare's network. All that county-by-county paperwork is exactly the kind of repetitive admin that pays to outsource: we run the same clean packet into every county you serve and keep each contract straight.
MATP programs generally return an incomplete or deficient application to the provider within about 30 days rather than sitting on it, which means an application with a missing document or wrong insurance wording comes back and the clock effectively restarts. Confirm the exact window and requirements with each county MATP program, since details vary. The discipline that matters is simple: submit a complete, correct packet the first time. We assemble and check each county packet before it goes so it is not the one that bounces back at day 30.
Each driver needs a valid Pennsylvania license for the vehicle class, a clean motor-vehicle record, a criminal background check, drug and alcohol screening, and proof of required training such as defensive driving, CPR and First Aid, and wheelchair securement or a passenger-assistance course. Each vehicle needs current Pennsylvania registration, a passing safety inspection, coverage on your auto liability policy, and documented securement and accessibility for wheelchair or stretcher vehicles. Requirements can vary by county MATP, so we assemble each file to the standard the county and Modivcare expect and track every expiration date so nobody is deactivated mid-route.
No. SS Support Network is an independent credentialing and enrollment service provider - not affiliated with, endorsed by, sponsored by, or partnered with Modivcare, any Medicaid broker, or any state Medicaid agency, including the Pennsylvania Department of Human Services. All broker names and trademarks belong to their respective owners. Enrollment and approval decisions are made solely by the county MATP programs, Modivcare, and the Commonwealth of Pennsylvania. We help transportation providers prepare and submit their own applications.
Credentialing is billed hourly from $6/hr for the credentialing work, or priced per application and per driver, quoted to your fleet size and how many counties and networks you are enrolling with. Because Pennsylvania is county-by-county, the number of MATP programs you serve is the main driver of the work - so we quote it in writing to your actual county footprint, with no obligation.
Not sure which counties you should enroll in first? Call +1 (657) 777-0006 - 24/7.
Official references: PA DHS · PA DHS MATP. Verify current requirements with your state Medicaid program and broker.
Related
Enrollment is step one - these keep you rolling
All Broker Enrollment
Modivcare, MTM, Access2Care and regional programs - the enrollment overview.
Learn more
Billing (Pennsylvania)
MATP and Philadelphia-Modivcare trip claims through PROMISe once you are running trips.
Billing
NEMT Services by State
Delivery model, MMIS, and broker routing for every state we support.
All statesFree enrollment review
Find out exactly what your Pennsylvania file needs
Tell us your counties and fleet. Within 1 business day: the PROMISe enrollment and county MATP contracting mapped for you, where Modivcare applies, the document checklist for company, drivers, and vehicles, and a flat quote - no sales pressure.
Prefer to talk now? Call +1 (657) 777-0006 or WhatsApp us - 24/7.
