Replace internal staffing pressure with scalable, enterprise-grade systems that grow with your fleet — from 5 vehicles to 500.
Growth-stage fleets between 5 and 20 vehicles face the same bottleneck: operations that cannot keep up with demand. More hiring is not the answer — scalable infrastructure is.
Every uncovered shift means missed trips, broker penalties, and reputation damage. Hiring faster does not solve a systems problem.
Denied claims, slow AR cycles, and undercoded trips drain $50K-$200K annually from growing fleets.
Broker enrollment takes months without dedicated follow-up. Every week without approval is revenue left on the table.
Growing ride volume means more patient calls, scheduling requests, and issue resolution — without the bandwidth to handle it.
Fleet owners spending 60%+ of their time on backend operations instead of growth strategy and sales.
More vehicles, more drivers, more brokers means exponentially more compliance requirements and audit exposure.
Instead of hiring 10 more employees, you deploy our infrastructure modules. Each one eliminates a category of operational bottleneck while maintaining full control and visibility.
We map your dispatch, billing, credentialing, and admin workflows to identify exactly where bottlenecks cost you money.
Dedicated teams trained on your platforms, broker requirements, and SOPs are assembled in 5-10 business days.
We run alongside your existing operations with zero disruption. You verify quality before any transition.
Add dispatch seats, billing specialists, or call center capacity as your fleet grows — no hiring, no training delays.
24/7 dispatch operations across RouteGenie, TripMaster, Kinetik. 96.8% on-time. Scale from 5 to 500 vehicles.
97% clean claims. 28-day AR. Aggressive denial management and revenue recovery.
Fast-track broker enrollment: ModivCare, MTM, Access2Care, state Medicaid. 18-day average.
24/7 ride booking, patient communication, and issue resolution. 9s average answer.
Backend ops, documentation, email, CRM — all handled so you focus on fleet growth.
Broker portal management, high-volume scheduling, and ride coordination.
Quick answers to the most common questions. See our complete FAQ →
Our dispatch agents are trained on all major NEMT platforms including RouteGenie, TripMaster, CTS Software, TRIP, Momentm, and Ecolane. We also work directly within broker portals such as ModivCare, MTM, and Access2Care. If your fleet uses a proprietary platform, our team achieves proficiency within 3–5 business days.
Our dispatch infrastructure uses proactive monitoring with confirmation calls, real-time driver tracking, and automated reassignment when delays are detected. This approach reduces missed trips by 65–70% compared to single-shift in-house dispatch operations.
Yes. Our infrastructure is designed for high-volume operations. We support clients managing 50–500+ daily trips across multiple broker contracts simultaneously. Our team structure includes dedicated dispatchers per broker relationship to ensure compliance with each broker's specific requirements and reporting formats.
You receive daily operational summaries, weekly performance analyses with trend data, and monthly comprehensive reviews. Standard KPIs include trip completion rates, on-time percentages, average response times, and missed trip analysis. Real-time dashboard access is also available.
Hiring a single in-house dispatcher costs $35,000–$50,000 per year in salary plus 25–35% for benefits and overhead. That gives you one person covering one shift. Our infrastructure model provides equivalent coverage at 35–50% lower cost, with built-in backup agents, supervision, and quality assurance. Use our ROI calculator to compare. See all FAQs →