Appointment Setting for NEMT Providers

It depends on the setting, which is most of the skill in this work. At a dialysis center it is the clinic manager and very often the unit social worker, who is the person patients get sent to when transport is the problem. At a hospital it is discharge planners and case managers sitting inside care transitions rather than in a transport office. At a skilled nursing facility it is the admissions director for incoming residents and social services for outpatient appointments. At assisted living it is the executive director or an activities and transportation coordinator. None of them sit near the number on the website, and reception generally does not know who owns transport, so SS Support Network treats the first call to any facility as reconnaissance to get a name rather than as a pitch.

Asking what breaks now, rather than describing what you offer. Every facility already has transport, so a call that opens with your fleet is answered with a version of "we are covered". A call that asks what currently goes wrong gets a real answer, because the person on the phone deals with it weekly: late pickups, riders left waiting after closing, a vehicle that could not take a particular wheelchair, a broker that will not cover a run. It also produces an honest negative. If nothing is broken, that is genuine information and SS Support Network moves the account to a long cycle rather than working it harder, which is the opposite of what a commission-driven caller would do.

Because a refusal given while somebody is busy gets recorded as a decision, and it is not one. Discharge planners cannot talk during discharge rounds and dialysis clinic managers cannot talk through a treatment shift change, so reaching exactly the right person at exactly the wrong moment produces a no that then sits on the account and stops anybody trying again. SS Support Network learns the reachable windows by facility type and by individual site, and logs a call attempted at a bad hour as an attempt rather than as a response, which keeps the account alive for a real conversation later.

More than one, always. Facility decisions involve several touches before anybody commits, because the coordinator is fitting your call between discharges. We plan for a sequence over several weeks rather than a single attempt, and we tell you what each contact said.

No. The meeting is yours. We hand you the context: who they are, how many rides a week they move, what they currently use, and what they said on the phone. You turn up knowing more than they expect you to.

That is the usual reason people start. Broker volume is a floor under the business, and private facility work sits above it, fills the gaps between assignments and pays properly. Most operators we work with want a mix, not a switch.

No, and be careful of anyone who does. We can commit to the number of dials, the number of decision-makers reached, and the number of meetings booked, because those are ours to control. Whether a facility signs depends on your rates, your coverage and your vehicles.

Your service area, your vehicle types, your capacity, and the rates you are willing to work at. Half a day of setup, and one call a fortnight to review what the market is telling us.