Care Coordination Support
Chronic Care Management (CCM) & RPM Support
Enrolled monthly programs only work when someone runs them every month. We handle the non-clinical backbone of your CCM and RPM programs — enrollment outreach, monthly check-in calls, device and reading logistics, and clean time documentation — so the minutes get logged and your clinical team stays focused on care.
Quick Answer
CCM and RPM support is a non-clinical service that runs the administrative backbone of your chronic care management and remote patient monitoring programs — enrollment outreach and consent capture, monthly non-clinical check-in calls, RPM device and reading-review logistics, AWV outreach, and time tracking for billing — so the program runs every month and the minutes actually get logged. It's for primary care, specialty clinics, medical groups, and community health centers that want to launch or sustain a CCM/RPM program without staffing a dedicated in-house team. SS Support Network agents are strictly non-clinical: they coordinate, schedule, document, and flag patient-reported issues to your clinical team, while your licensed staff make every clinical decision, interpret every reading, and attest to time. The buyer outcome is a consistently run enrolled program with clean, documented billing time — typically at 35–70% below a fully-loaded in-house team.
What we handle
What non-clinical support do you provide for CCM and RPM?
- Enrollment outreach & consent — eligible patients called, the program explained, consent captured to your script
- Monthly non-clinical check-ins — the recurring touch that keeps enrolled patients engaged
- Care-plan logistics — scheduling, follow-up coordination, and documentation of non-clinical steps
- RPM device coordination — shipment tracking, setup call scheduling, and reading-review appointments booked
- Reading & alert routing — patient-reported issues flagged and passed to your clinical team promptly
- Time tracking for billing — every qualifying non-clinical minute logged against the patient in your platform
- Roster & eligibility upkeep — enrolled, declined, and due-for-outreach lists kept current
- AWV outreach — patients due for an Annual Wellness Visit identified and scheduled
This is not a one-off call. Our appointment reminder calls prevent a single no-show, and our patient check-in calls keep a periodic relationship warm — both transactional. CCM and RPM are enrolled, consented, monthly programs with tracked time and monitoring over the whole year. This service runs that program, month after month.
A natural pairing
Can you help with Annual Wellness Visit (AWV) outreach?
The patients who qualify for an AWV are often the same patients who belong in a care-management program. We work your eligible list, call to explain and schedule the wellness visit, confirm the details your front desk needs, and cut the no-show rate with confirmation calls.
Because the outreach and the enrollment conversation happen with the same team, an AWV becomes the front door to CCM — patients hear one consistent voice, and your practice captures both the visit and the ongoing program without running two separate campaigns.
- Due-for-AWV identification — eligible patients surfaced from your roster
- Scheduling & confirmation — visits booked and reconfirmed to reduce no-shows
- Warm handoff to enrollment — qualifying patients invited into CCM in the same conversation
- Clean documentation — every touch logged in your system for your clinical team
How it works
How fast can you launch a CCM or RPM support program?
- 1
Free operations audit
We review your eligible population, platform, and program goals. You get a written plan — enrollment approach, monthly cadence, and real costs — within 1 business day.
- 2
We train on your setup
Agents learn your consent scripts, care-plan templates, escalation rules, and documentation standards. You approve the workflow before a single patient is called.
- 3
Launch with a first cohort
We start scoped on one patient group so you can judge outreach quality and time capture, then scale to the full panel and add RPM as trust builds.
Proof, not promises
Recurring programs are exactly what we're built to run
Since 2020 SS Support Network has run high-volume, recurring patient and rider operations for healthcare and NEMT clients, with a flagship relationship now 2+ years and still active. The consistency a monthly care program demands — same cadence, clean documentation, nothing dropped — is the discipline that keeps those clients with us.
- Consistent monthly cadence — no dropped enrollments
- Strict non-clinical boundary — clinicians own care
- Billing time documented against every patient
- HIPAA-trained agents and BAA on every program
Pricing
How much does CCM and RPM support cost?
Staffing enrollment callers and monthly coordinators in-house means wages, taxes, benefits, and turnover — before a single minute is billed. A dedicated SSN support team typically runs 35–70% less than a fully-loaded in-house cost, and the clean time capture often pays for itself (SS Support Network operations data).
Most CCM programs don't fail on clinical quality. They fail because nobody ran enrollment in March, and the minutes never got logged. Consistency is the whole game.
— SS Support Network care-coordination operations playbook
Common questions
CCM & RPM support outsourcing, answered straight
We handle the administrative backbone: enrollment outreach and consent capture, monthly non-clinical check-in calls, care-plan logistics, device-shipment coordination, reading-review scheduling, and time tracking for billing. Your clinical staff make every care decision and every clinical judgment. We keep the program running so those minutes actually get logged.
No. Reminder and check-in calls are transactional — one call about one appointment or a periodic wellness touch. CCM and RPM are enrolled monthly programs with consent, care plans, tracked time, and monitoring over time. This service runs that ongoing program end to end, not a single call.
Never. Agents coordinate, schedule, document logistics, and flag anything a patient reports to your clinical team. They do not interpret readings, adjust care plans, triage, or advise. Reading review and every clinical decision stay with your licensed staff — a strict non-clinical boundary we do not cross.
We call eligible patients, explain the program in plain language, answer common questions, capture consent per your script, and schedule the first care-plan touch. Patients who decline are logged and left alone. Everything is documented in your system so your team sees exactly who is enrolled and why.
Yes. We identify patients due for an AWV, call to explain and schedule the visit, confirm eligibility details with your front desk, and reduce the no-show rate with confirmations. It pairs naturally with CCM enrollment, since many AWV patients qualify for ongoing care management.
Every qualifying non-clinical activity is time-stamped and logged in your platform against the patient, so your billing team has a clean record of the minutes spent. We follow your documentation rules; your clinicians review and attest. Accurate time capture is often where in-house CCM programs quietly lose revenue.
Most practices are live in 5–10 business days. We start with a free operations audit of your eligible population, platform, and goals, train on your care-plan templates and consent scripts, then run a scoped first cohort so you can judge quality before scaling the full panel.
Yes. Every agent completes HIPAA training before contacting a patient, works under role-based access, and follows HIPAA-compliant handling of protected health information. We sign a Business Associate Agreement (BAA) and document only inside your secured systems.
Want specifics for your patient panel? Call +1 (657) 777-0006 — a real person answers, 24/7.
Related
Often paired with care management
Healthcare Back Office
Scheduling, calls, billing, and coordination — the full support load for clinics and practices.
Healthcare overview
Appointment Reminder Calls
Transactional confirmations that prevent no-shows before they happen — one call, one visit.
Learn more
Patient Check-In Calls
Periodic non-clinical wellness outreach that keeps the patient relationship warm between visits.
Learn moreFree operations audit
See what CCM & RPM support would look like for your panel
Tell us your eligible population and platform. Within 1 business day you'll have a written plan: enrollment approach, monthly cadence, AWV outreach fit, real pricing, and the time-capture math — no sales pressure.
Prefer to talk now? Call +1 (657) 777-0006 or WhatsApp us — 24/7.
