Billing & Revenue Cycle
Accounts Receivable Management — a Desk That Works Your Aging Report Daily
Every claim sitting in 60, 90, or 120+ days is money you already earned. Our AR desk follows up on schedule, posts payments daily, flags underpayments, and gives you an aging report that finally tells the truth.
Quick Answer
Healthcare accounts receivable (AR) management is a dedicated back-office service that works your medical aging report every day — following up on unpaid insurance claims by aging bucket, posting payments from ERAs and EOBs, flagging underpayments, and triaging old-AR backlogs honestly instead of chasing claims past their filing deadlines. It's for clinics, medical practices, NEMT companies, and home care agencies whose receivables age because follow-up is always someone's second job. SS Support Network runs it as a dedicated desk inside your own billing system and payer portals, charging hourly per seat with no percentage-of-collections cut, and scopes old-AR cleanup as a defined project you approve before it starts. The buyer outcome is a truer aging report, faster collections on workable claims, and revenue that stops quietly expiring past timely-filing windows.
What we handle
What does healthcare AR management include?
- Insurance AR follow-up — every unpaid claim statused and actioned on a set cadence, by aging bucket
- Payment posting — ERAs and paper EOBs posted daily, line by line, against the right claims
- Underpayment flags — short-pays caught at posting and queued for correction or appeal
- Old AR recovery projects — the 90/120+ backlog triaged honestly: workable claims fought, dead ones documented
- Denial handoff — denied claims routed to the appeals workflow instead of aging quietly
- Patient balance reminder calls — courteous, in your name, per your policy — never collection-agency tactics
- Credit balance & refund hygiene — overpayments identified and queued so they don’t become audit findings
- Aging reports you can trust — weekly AR summaries with what moved, what’s stuck, and why
A word about old AR
Can you recover our old AR?
What’s usually winnable
Claims still inside timely-filing and appeal windows, denials with fixable errors, underpayments with contract language behind them, and claims that simply never got a follow-up call. This is where a triaged backlog project earns its keep — worked oldest-deadline-first, not oldest-date-first.
What usually isn’t
Claims past payer filing and appeal deadlines are frequently unrecoverable, and no vendor can promise a recovery percentage on a backlog they haven’t seen. We tell you which bucket your AR falls into during the free audit — before you spend a dollar — and close out dead claims with documented reasons.
How it works
How fast can you take over our AR?
- 1
Free AR audit
We review your aging report, payer mix, and posting backlog. You get a written plan — what’s workable, what it costs — within 1 business day.
- 2
We train on your setup
Specialists learn your billing system, payer portals, and write-off rules. You approve the follow-up cadence and call scripts before go-live.
- 3
Go live — judged by movement
We start with one aging bucket or a scoped backlog slice so you can watch claims actually move, then take the full AR as trust builds.
Proof, not promises
Receivables discipline that survived multi-state growth
For 2+ years we have run daily back-office operations — claims paperwork, portal follow-up, and payment tracking — for a growing East Coast NEMT provider while they expanded from one state to several. Receivables stayed current because someone worked the report every single day, inside the client’s own systems.
- Follow-up worked daily inside the client’s own systems
- Payments tracked and reconciled as volume climbed
- Nothing aged out quietly — every claim had a disposition
- 2+ years retained — and still on the desk today
Specialists work inside the billing systems and clearinghouses you already run
Independent service provider — not affiliated with or endorsed by the platforms named above.
Pricing
How much does AR management outsourcing cost?
We charge hourly per dedicated seat — no setup fees and no contingency cut, so our incentive is a clean AR, not a padded one. A seat typically costs 35–70% less than a fully-loaded in-house AR specialist, and backlog projects are quoted as fixed scopes before we start.
AR doesn’t age because payers are slow. It ages because follow-up is everyone’s second job. The aging report only improves when working it is somebody’s first job.
— SS Support Network billing operations playbook
Common questions
Healthcare AR outsourcing, answered straight
Working the aging report like a job, not a chore: every unpaid claim past its expected pay date gets a status check — portal first, phone call when portals stall — then an action: resubmit, correct, escalate to appeal, or document why it's dead. The discipline is touching every claim on a schedule, not when someone finds time.
Often a meaningful part of it — but honesty matters here: recovery depends heavily on claim age. Claims inside timely-filing and appeal windows are very workable; claims past payer deadlines frequently are not. We triage the backlog first, work what's winnable hardest, and give you a documented close-out on the rest. No one can promise a recovery percentage — be wary of anyone who does.
Posting is recording every payment and adjustment from ERAs and paper EOBs against the right claim, line by line. Done daily and accurately, it keeps your AR numbers true — and it's where underpayments and silent denials get caught. Done sloppily, your aging report lies to you and short-pays slip through unnoticed.
Medical billing is the whole engine — charge entry, claim submission, posting, denials, and follow-up as one operation. This page is the receivables side run as a dedicated desk: AR follow-up, payment posting, and old-AR cleanup. Plenty of clients keep claim submission in-house and hand us the follow-up, or start here and expand.
If you want us to — as courteous balance-reminder calls made in your name, following scripts and payment arrangements you approve. We are not a collection agency and never behave like one; anything beyond friendly reminders and payment plans stays under your control, per your written policy.
Yes. Every AR specialist completes HIPAA training before touching a claim or a patient account, works under role-based access inside your own billing system and payer portals, and follows documented procedures for protected health information. We sign a Business Associate Agreement (BAA) with every client as standard.
Hourly per dedicated seat — no setup fees, no percentage-of-collections cut. That typically runs 35–70% below the fully-loaded cost of an in-house AR specialist, per SS Support Network operations data. Old-AR cleanup can be scoped as a defined project, so you know the cost before we touch the backlog.
Want an honest read on your aging report? Call +1 (657) 777-0006 — 24/7.
Related
Often paired with AR management
Medical Billing Services
The full engine: charge entry, clean claim submission, posting, and follow-up as one operation.
Learn more
Denial Management & Appeals
The specialist desk for claims that come back — categorized, corrected, and appealed on deadline.
Learn more
Support for Clinics & Practices
Calls, scheduling, billing, and admin — everything a busy practice hands off.
Healthcare overview
Revenue Cycle Management Guide
How the whole cycle fits together — and where AR follow-up fits in it.
Read the guideFree operations audit
Find out what your aging report is hiding
Tell us your AR total and how it’s aged. Within 1 business day you’ll have a written plan: what’s workable, what isn’t, real pricing, and the recovery math — honestly, with no sales pressure.
Prefer to talk now? Call +1 (657) 777-0006 or WhatsApp us — 24/7.
