Revenue & Billing · Verida (Southeastrans)
NEMT Billing for Verida (Southeastrans) Providers
Verida claims built from the driver's trip log, checked against the authorization, and filed through the Verida transportation provider portal. We read the reason codes on anything that denies, and we match every remittance line back to a trip your drivers actually ran.
Trip log to deposit, one desk
SS Support Network is an independent billing service provider. We are not affiliated with, endorsed by, sponsored by, or partnered with Verida (formerly Southeastrans). All broker names and trademarks belong to their respective owners. We bill on behalf of transportation providers who hold their own Verida contract, and every payment decision belongs to the broker.
Quick Answer
SS Support Network bills Verida trips for NEMT transportation providers. We build the claim off the driver's trip log, file it through the Verida transportation provider portal, work whatever denies, and reconcile Verida's remittance against your manifest. Verida is the broker that used to be called Southeastrans: minority-owned, founded in 2000, run out of Villa Rica, Georgia. It contracts with more than 900 transportation providers and moves over five million trips a year across Arkansas, Georgia, Indiana, Louisiana, Tennessee and Washington DC. That footprint is the reason this is harder than it looks. One fleet can bill Verida under two state contracts with two rate structures and two sets of documentation rules, and in-house billers treat it as one payer. We are trained on Verida's process but hold no relationship with the broker; adjudication is entirely Verida's call. You keep your own portal login, your own software and your own data.
The short answer
Verida is one name over several different rulebooks
Treating Verida as a single payer is the mistake that costs the most. The company brokers Medicaid transportation in six places and the contract behind each one is written differently. Georgia went to a single statewide Verida network on April 1, 2026, covering all five Department of Community Health regions (North, Atlanta, Central, East and Southwest) after Modivcare came out of Central, Southwest and East. Indiana is narrower: Verida brokers Traditional fee-for-service Medicaid only, and ALS and BLS ambulance runs sit outside the brokerage altogether. Tennessee is narrower still, because Verida covers BlueCare and TennCare Select while other TennCare plans use a different broker, so the member's plan decides whether you have a Verida claim at all. Arkansas splits by region rather than covering the whole state, and Louisiana pays a base fee plus loaded mileage. Run in two of those and you are running two claim rulebooks under one logo. The rest of this page follows a Verida claim from the driver's log through the remittance.
Step 1
The claim is written before anyone opens a billing screen
Verida claims go in through its transportation provider portal, the secure site that also holds your trip manifests, claim status, reports and forms. What actually decides the claim, though, is the trip log. Verida's own driver app pushes assignments out of that portal to the driver, captures the passenger signature on the phone, and sends the completed log back for approval. On a fleet where drivers close their logs at the curb, most of the claim writes itself. On a fleet where logs come in three days late, the biller is reconstructing a ride nobody remembers. Drivers do report the app timing out and syncing slowly, so a paper or photo fallback for the signature is worth having rather than discovering the gap at submission. We pull manifests on a set cycle, chase the open logs while the trip is still fresh, and file from there. When something needs a human, Verida's claims line is 678-510-4600, option 2, and we use it instead of letting a portal ticket age.
Step 2
What a clean Verida claim has to agree with
Four things have to say the same story: the authorization Verida issued for that member on that date, the level of service Verida approved, the loaded mileage against the trip Verida routed, and the proof that the ride happened. An ambulatory authorization does not pay a wheelchair rate because the driver decided on the day that the member needed one; that is a call back to Verida before the trip, not a line item after it. Round trips are the other trap, since each leg carries its own authorization and billing both legs off one number is a guaranteed bounce. Louisiana shows the mileage problem most plainly, because the state pays a base fee plus loaded miles: understate the loaded distance and the claim still pays, just for less than you earned, and nothing on the remittance flags it. We reconcile level of service and mileage back to the authorization before the claim leaves, which is cheaper than appealing it afterwards.
Step 3
Denials, and the deadline nobody looks up
Almost every Verida denial we see is a documentation defect rather than a dispute about whether the member needed the ride. Wrong leg's authorization number. Signature the app never captured. Mileage that will not reconcile. Level of service above what was approved. A no-show billed with no wait-time evidence behind it. For multi-state fleets, a trip filed against the wrong state contract. Each one has a specific fix and each fix takes minutes if someone reads the reason code that week. Here is the part worth acting on today: Verida does not publish one timely-filing window that covers every jurisdiction it works in, because the limit comes from your provider agreement and the state contract sitting behind it. So do not go looking for a number on a website. Open your own agreement, find the filing limit written into it, and put that date on a calendar per state, because once it passes a recoverable denial becomes a permanent write-off and no amount of correction brings it back.
Step 4
Getting paid and getting paid correctly are different tests
Reconciliation is the step that gets skipped, and it is the step that finds money. When Verida's remittance lands, every line on it has to find its trip in your manifest, and every trip in your manifest has to find a line on the remittance. The mismatches are the whole point: a round trip that paid one leg, mileage paid short of what was driven, a claim that was never adjudicated and simply vanished. A partial payment looks like a payment, which is why underpaid fleets usually have no idea. We post the remittance against your trip records, list what did not match, and pursue each item until it pays or Verida explains it. If you run other brokers too, we keep the Verida reconciliation separate rather than blending it, because a shortfall averaged across payers is a shortfall nobody ever traces back to its cause.
Contracted, then paid
A Verida contract is permission, not revenue
Clearing Verida's application, inspection, driver training and orientation earns you the right to accept trips. It does not earn you a dollar. If you are still working through that onboarding, start on the credentialing side. If your drivers are running full days and the deposits do not reflect it, the problem is in the claim file rather than the schedule. We run both ends, so nothing gets lost in the handover between them.
How it works
Three steps to a Verida cycle that closes
- 1
Free billing review
Send your last two Verida remittances and your aging. We come back with which denials are still recoverable, which trips were never adjudicated at all, and what your loaded mileage is really paying. Written, inside 1 business day.
- 2
We take the claim desk
Under your own portal login, we chase open trip logs, check level of service and mileage against each authorization, and file on a set cycle. Your trips never leave your systems.
- 3
Reason codes read, remittances matched
Denials corrected inside the week, each remittance matched line by line to your manifest, short-pays pursued until they pay or Verida explains them. You get billed, paid and still open in one report.
Common questions
Verida billing, answered straight
You file a claim for each completed trip, Verida adjudicates it against the authorization it issued, and clean claims pay on its remittance cycle. Submission runs through the Verida transportation provider portal, the same secure site that carries your trip manifests, claim status and forms. The claims that pay first time are the ones where the authorization, the level of service, the loaded mileage and the proof of the completed trip all agree with each other. We build the claim off the driver's trip log, check that agreement before it goes, and work anything that denies back to payment.
Almost always documentation, not medical necessity. An authorization number taken from the wrong leg of a round trip. A passenger signature the driver app never captured. Loaded mileage that will not reconcile with the trip Verida routed. A level of service billed above what was authorized. A no-show with no wait-time evidence behind it. And, for fleets running Verida in two jurisdictions, a claim filed under the wrong state contract. We check each of those before submission, and when something still denies we read the reason code, fix that specific defect, and resubmit inside the week.
Yes, under your own login with role-based access, or through your billing system's EDI connection if that is how you already file. We do not copy your trips into a platform of ours. You keep the portal, the data and full visibility into every claim, and you can pull our access at any time without losing a thing.
No. SS Support Network is an independent billing service provider. We are not affiliated with, endorsed by, sponsored by, or partnered with Verida, and all broker names and trademarks belong to their respective owners. We bill on behalf of transportation providers who hold their own Verida contract, and every payment decision belongs to Verida.
That is the case we most want to see, because it is where fleets lose the most. Verida operates in Arkansas, Georgia, Indiana, Louisiana, Tennessee and Washington DC, and the contract behind each one is its own animal. Louisiana pays a base fee plus loaded miles. Indiana brokers only Traditional fee-for-service Medicaid, with ALS and BLS ambulance carved out of the brokerage. Tennessee runs through BlueCare and TennCare Select rather than every TennCare plan. Georgia moved to a single statewide Verida network across all five regions on April 1, 2026. We bill each contract on its own rules and reconcile each remittance separately, alongside any other brokers and straight Medicaid you carry.
Access to your Verida provider portal, your trip and authorization records, and your current aging report. In the free review we read your last remittances, list the denials and short-pays sitting inside them, and put a number on what a clean cycle recovers. You commit to nothing until that number is in front of you.
Want a second pair of eyes on your last Verida remittance? Call +1 (657) 777-0006, any hour.
Related
Around the Verida claim desk
Georgia NEMT Billing (state)
Verida took all five regions in April 2026. Here is the GAMMIS view underneath it.
Georgia
Verida Credentialing
The RFQ, the network-need screen, inspection, training and the owner's orientation.
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MTM Billing
Trip claim billing, denials, and reconciliation for providers running MTM trips.
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All NEMT Billing
The overview: broker and Medicaid trip billing, denials, reconciliation.
NEMT billingFree billing review
Read your last Verida remittance with us
Send the last two remittances and your aging report. Within 1 business day you get the denials we think are still recoverable, the trips that were never adjudicated, and a flat quote to run the claim desk. No pitch attached.
Rather talk it through? Call +1 (657) 777-0006 or WhatsApp us, any hour.
