Revenue & Billing · NEMT specialty
NEMT Billing Services: Broker & Medicaid Trips
Transportation billing is its own trade. We bill trip legs, mileage, and mobility levels into Modivcare, MTM, Veyo, Access2Care, and Medicaid, with trip logs, will-call timestamps, and no-show documentation done right. Then we work every denial and reconcile every trip, so the rides you ran actually get paid.
Billing Where the Proof Is a Trip Log
In NEMT billing the evidence isn't a CPT code or a clinical record; it's the trip log, the signature, the will-call timestamp and the no-show documentation. Claims are built from trip legs, mileage and mobility levels, then submitted to transportation brokers and Medicaid, which makes this a specialty of its own rather than a flavor of standard medical billing. Providers billing Modivcare, MTM, Veyo, Access2Care and state Medicaid use it to get the rides they actually ran actually paid. SS Support Network's HIPAA-trained billers work trip claims, denials and reconciliation daily inside the provider's own billing platform and broker portals, sign a Business Associate Agreement with every client, and price the work as a dedicated seat rather than a percentage of collections. Payment decisions rest solely with the brokers and payers; what the desk controls is fewer trip claims lost to documentation gaps and timely-filing lapses, and more predictable transportation cash flow.
Why NEMT billing is its own thing
How is NEMT billing different from medical billing?
Most billing companies know CPT codes, EOBs, and clinical payers. NEMT lives somewhere else: trip authorizations, base and per-mile rates, ambulatory versus wheelchair versus stretcher, will-call returns, no-show rules, and claims submitted inside broker portals that each work differently. The proof isn't a chart note. It's a trip log with the right signatures and timestamps. When a general biller handles transportation, denials pile up for reasons they don't recognize. This is the NEMT-specialist alternative: billers who work Modivcare, MTM, Veyo, and Access2Care trips every day.
Scope of the desk
What does NEMT billing include?
- Broker claim submission: trips billed into Modivcare, MTM, Veyo, and Access2Care portals on time
- Medicaid trip billing: direct Medicaid and managed-care claims for non-broker trips
- Trip reconciliation: completed trips matched against what was billed, so nothing runs unbilled
- Will-call documentation: return-trip timestamps captured and filed to the broker's standard
- No-show handling: documented correctly so you're paid or protected, not penalized
- Denial follow-up: transportation denials worked at root cause and resubmitted in the filing window
- Timely-filing protection: every open trip claim tracked against its broker or Medicaid deadline
- Payment posting & reconciliation: remittances posted, short-pays flagged, deposits matched
- Weekly reporting: trips billed, denials by reason, and collections in plain English
Getting started
How fast can you start billing our trips?
- 1
Free billing review
Send your trip volume, broker mix, and denial or aging report. Within 1 business day you get a written read on where trip revenue is leaking and what a dedicated seat costs.
- 2
We train on your setup
Your billers learn your broker portals, Medicaid rates, mobility levels, and documentation rules. You approve the playbook before anyone touches a live trip claim.
- 3
Go live, scoped first
We start with one slice, usually the denied and unbilled queue, so you can judge quality trip by trip, then take the full cycle.
Trip claims worked inside the portals and platforms you already run
Independent service provider, not affiliated with or endorsed by the brokers, payers, or platforms named above. Payment decisions are made solely by the brokers and payers.
Billing by broker
Pick your broker: trip claims, denials & reconciliation
Each broker submits, denies, and pays trip claims its own way. These pages walk through claim submission, clean-claim documentation, denial management, and remittance reconciliation for the brokers we bill most.
Modivcare Billing
WellRyde trip claims, clean-claim proof, and remittance reconciliation.
Modivcare
MTM Billing
MTM Link claims, denial rework, and matching every remittance to a trip.
MTM
Veyo Billing
App-recorded trip claims and the documentation Veyo expects.
Veyo
Access2Care Billing
A2C Connect claims and higher-acuity trip documentation.
Access2Care
Verida (Southeastrans)
Verida Provider Portal trip claims across AR, GA, IN, LA, TN & DC.
Verida
American Logistics (ALC)
RideCafe trip claims for Medicaid and Medicare Advantage.
ALC
SafeRide Health Billing
SafeRide platform claims with a Medicare Advantage focus.
SafeRide
IntelliRide (Transdev) · CO
Colorado Medicaid trip claims through the Colorado provider portal.
IntelliRide
Alivi Health Billing
Health-plan benefit-managed trip claims via the Alivi portal.
Alivi
Call the Car · California
California Medi-Cal trip claims for CTC providers.
Call the Car
MAS Trips · New York
Billing MAS-authorized NY Medicaid trips through eMedNY.
MAS · NYBilling by state
NEMT Medicaid billing, state by state
Every state pays trip claims through its own Medicaid system, with its own timely-filing window and broker mix. These pages cover claim submission, denials, and reconciliation at the program level for the biggest NEMT markets.
New York
eMedNY claims for MAS-authorized trips, 90-day filing.
New YorkCalifornia
Medi-Cal FFS and broker claims, NEMT vs NMT.
California
Texas
TMHP claims, MTP and MCO brokers, 95-day filing.
TexasFlorida
SMMC 3.0 multi-broker claims through FMMIS.
FloridaGeorgia
Verida portal claims statewide, GAMMIS.
Georgia
Ohio
OMES and Gainwell, MCO brokers and county NET.
OhioPennsylvania
County MATP and Philadelphia claims via PROMISe.
PennsylvaniaIllinois
NETSPAP RTN on every FFS claim, 180-day filing.
IllinoisNorth Carolina
NCTracks, county DSS and ModivCare, 365-day filing.
North CarolinaNew Jersey
Modivcare statewide claims through NJMMIS.
New Jersey
All states →
The full NEMT services by state directory - billing, credentialing, and dispatch.
By stateResults you can check
Trip billing behind a multi-state NEMT operator
For 2+ years we have run trip claims and broker-portal rework for a growing East Coast NEMT provider as they expanded from one state to several. Clean documentation and daily denial follow-up kept payments flowing while volume climbed. Paperwork never became the reason a run went unpaid.
- Broker trip claims submitted and reworked inside their portals
- Will-calls and no-shows documented to broker standard, daily
- Denials worked at root cause within the filing window
- 2+ years retained, still running it today
What it costs
How much does dedicated NEMT billing cost?
Three things set your quote: monthly trip volume, broker and payer mix (multiple broker portals plus Medicaid take more touches than a single broker), and how much aged or unbilled backlog needs cleanup first. Most fleets hand over the denied and unbilled queue to start, because that's where trip revenue is actively expiring. A dedicated NEMT billing seat typically runs 35-70% less than the fully-loaded cost of an in-house biller (wages, taxes, benefits, turnover), per SS Support Network operations data. No setup fees, no percentage of collections.
In NEMT, you don't usually lose the money on the road. You lose it after. A trip you ran, with a will-call nobody timestamped, is a claim that dies quietly in a portal. Bill the trip like it mattered.
From the SS Support Network NEMT billing playbook
The usual questions
NEMT billing services, answered straight
NEMT claims live in a transportation world, not a clinical one. Instead of CPT codes and EOBs, you bill trip legs, mileage, and mobility levels against broker portals and Medicaid rules, with trip logs, signatures, and will-call timestamps as your proof. It is a specialty, and generic medical billers routinely get it wrong.
Modivcare, MTM, Veyo, and Access2Care through their portals, plus state Medicaid and Medicaid managed-care plans for direct trips. We also handle Verida, Alivi, and SafeRide Health where you operate. Each has its own claim format, timely-filing window, and documentation rules, and we work them daily rather than occasionally.
Usually documentation, not the trip. Missing signatures, a will-call with no timestamp, a mismatch between the authorized trip and the trip billed, wrong mobility level, or a no-show never documented properly. We work denials at the root cause, fix the process that created them, and resubmit while the filing window is still open.
Yes, and it is where a lot of transportation revenue leaks. Will-call returns need clean timestamps, and no-shows only pay, or protect you from clawback, when documented to the broker's standard. We capture and file that proof daily so trips you actually ran don't get denied for a paperwork gap.
Yes. Backlog recovery is usually the first thing new NEMT clients hand us. We reconcile completed trips against what was billed, work the aged and denied queue oldest-first, flag anything past timely filing honestly instead of chasing dead claims, and report what is realistically collectible and what is not.
No. We work inside your existing setup (your billing platform and your broker portal logins) so nothing migrates and you keep full ownership of your accounts and data. If you run RouteGenie, TripMaster, Kinetik, or a broker's own portal, we work where you already work.
Pricing is a dedicated-seat model, not a percentage of collections. A full-time NEMT billing seat typically runs 35-70% less than a fully-loaded in-house biller once wages, taxes, benefits, and turnover are counted, per SS Support Network operations data. The pricing page shows real ranges, with no setup fees.
Every biller completes HIPAA training before touching a live claim and works under role-based access with audit trails. We sign a Business Associate Agreement with each client, and rider data stays inside your systems. We work in your platforms and portals rather than exporting protected information to ours.
Want a read on your trip denials? Call +1 (657) 777-0006, 24/7, and a real biller can walk your aging with you.
Broker-specific claim rules are written up individually, including Veyo billing and Call the Car billing. If you are still choosing a partner rather than a process, how to choose the best NEMT billing company lists the checks worth making, and percentage vs hourly billing covers which fee model actually costs you less at your volume.
Keep exploring
Often paired with NEMT billing
Medical Billing (NEMT & Healthcare)
Our broader billing service, covering clinical payer claims alongside transportation.
Learn more
Medicaid Subcontractor Support
Back-office support for fleets running trips as a Medicaid transportation subcontractor.
Learn more
The Complete NEMT Back Office
Dispatch, billing, credentialing, and calls: everything a growing fleet hands off.
NEMT overviewFree billing review
Find out what your unpaid trips are really worth
Tell us your trip volume and broker mix. Within 1 business day you get a written review: where trip revenue is leaking, what a dedicated NEMT billing seat costs, and the honest savings math. No sales pressure.
Prefer to talk now? Call +1 (657) 777-0006 or WhatsApp us, 24/7.
