Compliance & Credentialing · Alivi Health
Alivi Health Credentialing for NEMT Providers
Company credentialing, driver credentialing, and vehicle enrollment with Alivi — the Miami-based benefit manager that administers NEMT benefits for health plans. Prepared correctly the first time, onboarded through the Alivi Provider Portal, and followed up every week until you have a decision and can take trips.
Quick Answer
SS Support Network is an independent BPO that prepares and submits your Alivi Health credentialing and enrollment application — the company, driver, and vehicle files — and completes onboarding on the Alivi Provider Portal, then follows up every week until you have a decision and can take trips. It is built for NEMT transportation providers who are new to Alivi, adding it to an existing broker mix, or expanding to a new health plan or state. Our team is trained on the Alivi process but is not affiliated with, endorsed by, or partnered with Alivi; credentialing and approval decisions are made solely by the broker. The outcome you get is a complete first submission with the certificate wording Alivi expects and same-week responses to deficiency notices, so delays never come from your side of the file. We are a US-registered BPO based in Vancouver, WA, founded in 2020, working 24/7 under HIPAA safeguards and a signed BAA.
Every type of Alivi credentialing, one team
SS Support Network is an independent credentialing and enrollment service provider — not affiliated with, endorsed by, sponsored by, or partnered with Alivi (Alivi Health). All broker names and trademarks belong to their respective owners. Credentialing and approval decisions are made solely by Alivi. We help transportation providers prepare and submit their own applications.
The short answer
What does credentialing with Alivi involve?
Alivi (Alivi Health) is a Miami-based benefit-management company that administers NEMT benefits for health plans across multiple states. Rather than running trips itself, Alivi manages the transportation benefit on behalf of the plans it serves, which means your credentialing is tied to the specific health plans and counties where Alivi coordinates rides. To carry those trips, a transportation provider has to clear three separate credentialing tracks — the company, every driver, and every vehicle — sign a provider contract, and complete onboarding on the Alivi Provider Portal. Miss a document in any track and the whole file waits. This page walks through each track the way an Alivi reviewer looks at it, and shows where we take the paperwork off your plate.
Track 1
How does company credentialing with Alivi work?
Company credentialing is where Alivi decides your business is real, insured, and safe to send health-plan members to. Because Alivi manages the benefit for health plans, this track also confirms you are approved for the specific plans in your area. The core packet is your business entity documents (W-9, EIN letter, business license or Articles of Organization), commercial auto liability and general liability certificates with Alivi named correctly, and workers' compensation. Insurance limits are set per health plan and per contract, so we confirm the current thresholds and make sure Alivi is listed as Certificate Holder and Additional Insured with the exact wording the reviewer expects. The application runs application then credentialing review then contracting and portal onboarding, and the single most common reason it stalls is certificate language that does not match. We build the packet, confirm your plan's current limits, and fix the additional-insured wording before it goes in, not after a rejection.
Track 2
How do I credential my drivers with Alivi?
Every driver who touches an Alivi trip needs a complete, current file: a valid license for the vehicle class they drive, a clean motor-vehicle record, a criminal background check, drug and alcohol screening, and proof of the training the program requires — typically defensive driving, CPR and First Aid, and wheelchair securement or a PASS-style passenger-assistance course. Driver credentialing is also where an operating fleet gets caught later: a license or a background check quietly expires and the driver is deactivated in the portal on their next trip. We assemble each driver file, load it into the Alivi Provider Portal, and put every expiration date on a tracking calendar so a lapse never surprises you on a Monday morning.
Track 3
What does Alivi require to credential a vehicle?
Each vehicle in service has its own file: current registration and title, a passing state safety inspection, the vehicle listed on your auto liability policy, and — for wheelchair and stretcher vehicles — proof the securement equipment and ADA accessibility meet the standard. Add a vehicle to your fleet and it has to be credentialed and added to the contract before it can run a trip; retire one and it has to come off. We keep your vehicle roster, inspections, and insurance schedule matched to what Alivi has on file, so the fleet you actually operate is the fleet Alivi shows as approved on the Provider Portal.
Track 4
Re-credentialing & staying active with Alivi
Credentialing is not a one-time form. Insurance certificates renew annually, driver background checks and screenings run on a cycle, vehicle inspections expire, and Alivi re-verifies providers on a recurring basis for the health plans it serves. The providers who lose trips rarely fail the first application — they fail a renewal nobody was watching. We run your re-credentialing as a calendar, not a fire drill: renewals prepared before the deadline, updated documents uploaded to the Alivi Provider Portal, and a clean file that keeps you accepting trips without an accidental deactivation.
Confirm your plan first
Alivi manages the benefit for health plans — apply where it actually runs
Alivi administers NEMT benefits in the states and health plans where Alivi manages the transportation benefit, and coverage follows each plan's contract rather than a fixed nationwide map. Sources disagree on the exact list, so applying blindly can waste weeks in a county Alivi does not cover. If your members sit under a different plan or a national broker, that broker may credential you instead. During the free review we confirm your county and plan so every application lands where Alivi actually controls the trips.
How it works
Three steps to an Alivi decision
- 1
Free credentialing review
We confirm which health plans Alivi runs in your county and send the exact document checklist for the company, your drivers, and your vehicles. Written plan within 1 business day.
- 2
We prepare & submit
Company, driver, and vehicle files assembled and gap-checked, insurance wording corrected, everything submitted and onboarded through the Alivi Provider Portal the way the reviewer expects it.
- 3
Follow-up to a decision
Same-week deficiency responses and weekly status checks so your file never sits. When you're approved, we set you up to accept trips and put renewals on a calendar.
Common questions
Alivi credentialing, answered straight
You submit a transportation provider application, clear Alivi's credentialing review, and sign a provider contract before you can accept trips. Credentialing covers your company documents, each driver's file, and every vehicle, and you onboard onto the Alivi Provider Portal. We prepare the full packet, complete the platform onboarding, and answer every deficiency notice so your application does not stall on missing paperwork.
Limits are set per health plan and per contract, so we confirm the current thresholds before anything goes in. In practice you will need commercial auto liability and general liability with Alivi named as Certificate Holder and Additional Insured, plus workers' compensation. The most common reason a file stalls is certificate wording that does not match what the reviewer expects — we correct that before submission, not after a rejection.
Alivi administers NEMT benefits for health plans in the states and health plans where Alivi manages the transportation benefit, and coverage is defined by each plan's contract rather than a fixed nationwide map. Sources disagree on the exact list, so we confirm your county and plan in the free review instead of guessing — that way you apply only where Alivi actually controls the trips you want.
Each driver needs a valid license for the vehicle class they drive, a clean motor-vehicle record, a criminal background check, drug and alcohol screening, and proof of required training such as defensive driving, CPR and First Aid, and wheelchair securement or a PASS-style passenger-assistance course. We assemble each driver file, load it into the Alivi Provider Portal, and keep every expiration date on a tracking calendar so nobody gets deactivated mid-route.
No. SS Support Network is an independent credentialing and enrollment service provider. We are not affiliated with, endorsed by, sponsored by, or partnered with Alivi (Alivi Health), and all broker names and trademarks belong to their respective owners. We help transportation providers prepare and submit their own applications.
Alivi controls approval speed and it varies with how much capacity the health plans need in your area — quicker when they need drivers, longer when they do not. What we control is a complete first submission, same-week responses to deficiency notices, and weekly follow-up, so the delay is never coming from your side of the file.
Credentialing is billed hourly from $6/hr for the credentialing work, or priced per application and per driver, quoted to your fleet size and how many brokers you are enrolling with. Ask for a custom plan and we quote it in writing, with no obligation.
Not sure if Alivi runs your county and plan? Call +1 (657) 777-0006 — 24/7.
Related
Credentialing is step one — these keep you rolling
All Broker Enrollment
Modivcare, MTM, Alivi and regional brokers — the enrollment overview.
Learn more
Driver Credentialing
Driver files cleared and kept current inside every broker portal you run.
Learn more
Alivi Health Billing
Trip claims, denials, and remittance reconciliation once you are running trips.
Billing
The Complete NEMT Back Office
Dispatch, billing, credentialing, and calls — everything a growing fleet hands off.
NEMT overviewFree credentialing review
Find out exactly what your Alivi file needs
Tell us your county, health plan, and fleet. Within 1 business day: whether Alivi runs your area, the document checklist for company, drivers, and vehicles, and a flat quote — no sales pressure.
Prefer to talk now? Call +1 (657) 777-0006 or WhatsApp us — 24/7.
