Revenue & Billing · Call the Car · California
NEMT Billing for Call the Car (CTC)
California trip claims submitted clean, denials worked the day they land, and every remittance reconciled to the trips you actually ran — Call the Car billing by billers who know CTC dispatch records and Medi-Cal trip claims, so the work you already did turns into money in the bank.
The whole Call the Car billing cycle, one team
SS Support Network is an independent billing service provider — not affiliated with, endorsed by, sponsored by, or partnered with Call the Car (CTC). All broker names and trademarks belong to their respective owners. We bill trips on behalf of transportation providers who contract with Call the Car.
Quick Answer
SS Support Network is an independent billing service provider that runs the full Call the Car (CTC) trip-claim cycle for California NEMT transportation providers — building clean Medi-Cal and managed-care claims from your dispatch trip records, working every denial back to payment, and reconciling each remittance to the trips you actually ran. It's for California fleets that are already approved to run Call the Car trips but losing revenue to denials, short-pays, and aging AR, whether they bill in-house today or want to switch providers. We work inside your own Call the Car dispatch and provider tools under your login and billing system, trained on CTC's process but not affiliated with, endorsed by, or partnered with Call the Car — trip volume and payment decisions rest solely with the broker. The outcome is completed trips that turn into predictable payments instead of write-offs, with denials corrected the same week and short-pays surfaced instead of silently lost.
The short answer
How does billing Call the Car trip claims work?
Getting approved to run California trips is one job; getting paid for them is another. Call the Car is a large California NEMT brokerage, and every completed trip becomes a claim CTC adjudicates against the trip it authorized. The difference between a fleet that gets paid on time and one that bleeds revenue is almost never the trips, it is the claims work behind them. This page walks through the full Call the Car billing cycle: how claims are built from the dispatch platform trip records, what makes a claim clean, why claims get denied, and how the money gets reconciled so nothing quietly goes unpaid.
Step 1
How do you submit Call the Car trip claims?
Claims for completed Call the Car trips are built from the dispatch platform CTC integrates with and submitted through the provider portal or an EDI feed from your billing system. Each claim has to carry the authorization for that trip, the correct level of service, the pickup and drop-off details, mileage, and the dates and times that match what was authorized for the Medi-Cal or managed-care trip. Billed one at a time by hand, this is where small fleets fall behind; batched and checked against the authorization first, it is fast and clean. We submit your Call the Car claims on a set cycle so trips are billed while they are fresh, not weeks later when details get fuzzy.
Step 2
Clean-claim documentation for Call the Car
A clean Call the Car claim is one the reviewer cannot bounce. That means the trip authorization number matches, the signature or electronic proof of the completed trip is attached where required, the times and mileage line up with the authorized trip, and no-shows carry the documentation CTC requires to bill them. Most denials trace back to one of these being missing at submission. We build the documentation standard into the claim before it goes, so the first submission is the one that pays instead of the one that gets kicked back.
Step 3
Why do Call the Car trip claims get denied?
When a Call the Car claim is denied, the clock starts. The common reasons are fixable — an authorization mismatch, a missing signature, times that do not reconcile, a duplicate, or a claim that crossed the timely-filing window — but only if someone works them quickly. A denial that sits becomes a write-off. We run denials as a daily desk: read the reason code, correct the claim, resubmit the same week, and appeal when the denial is wrong. Just as important, we track why claims deny so the pattern gets fixed upstream and the same denial stops repeating.
Step 4
How do you reconcile Call the Car remittances?
The last mile of Call the Car billing is proving you were paid for every trip you ran. When the CTC remittance lands, each payment has to be matched to its trip, and the trips that were run but not paid — short-pays, missing claims, silent denials — have to surface instead of disappearing. This is the step fleets skip when they are busy, and it is where the money leaks. We reconcile every Call the Car remittance against your dispatch trip records, post payments, and chase the gaps, so your revenue matches your operation instead of trailing it.
Approved, then paid
Credentialing gets you the trips — billing gets you the money
Broker billing and broker credentialing are two halves of the same relationship. If you are still getting set up with Call the Car, start with credentialing; if you are running California trips and the revenue is not keeping up, the fix is usually in the claims. We do both, so the handoff between "approved to run trips" and "paid for the trips" never drops.
How it works
Three steps to a clean Call the Car claim cycle
- 1
Free billing review
We look at your last few Call the Car remittances and your aging report, find the denials and short-pays hiding in them, and show you what a clean cycle recovers. Written within 1 business day.
- 2
We take the claims
Working in your Call the Car dispatch and provider tools under your login, we submit clean claims on a set cycle, attach the documentation CTC expects, and check every claim against its authorization before it goes.
- 3
Denials worked, money reconciled
Denials corrected and resubmitted the same week, remittances matched to trips, short-pays chased. You get a clear report of what was billed, paid, and still open.
Common questions
Call the Car billing, answered straight
Each completed California trip becomes a claim that Call the Car (CTC) adjudicates against the trip it authorized, then pays clean claims on its remittance cycle. Trip records flow from the dispatch platform CTC integrates with, and claims that pay first time carry an authorization number, level of service, mileage, and dates and times that match the authorized Medi-Cal or managed-care trip. We build the claim, check it against the authorization before it goes, and work every denial back to payment.
The common ones are avoidable: an authorization number that does not match the trip, a missing or mismatched signature, times or mileage that do not line up with the authorized trip, a duplicate, a no-show billed without the required proof, or a claim filed after the timely-filing window. We check each of these before submission and, when a denial still lands, we correct and resubmit the same week instead of letting the claim age out.
Yes. We work in the dispatch platform and provider tools Call the Car uses under your own login with role-based access, or through your billing system's EDI connection — whichever you already use. Your data stays in your systems; we do not move it into a separate platform. You keep full visibility into every claim and payment.
No. SS Support Network is an independent billing service provider. We are not affiliated with, endorsed by, sponsored by, or partnered with Call the Car, and all broker names and trademarks belong to their respective owners. We bill trips on behalf of transportation providers who contract with Call the Car.
Yes. Most California fleets run Call the Car alongside other brokers and straight Medi-Cal, and our billers work the whole mix so nothing falls between systems. We reconcile each broker's remittance to the trips you actually ran, so short-pays and missing trips get caught instead of written off.
Your Call the Car dispatch and provider access, your trip and authorization records, and your current aging report. In the free billing review we look at your last few remittances, find the denials and short-pays hiding in them, and show you what a clean Call the Car claim cycle would recover — before you commit to anything.
Want us to read your last Call the Car remittance for leaks? Call +1 (657) 777-0006 — 24/7.
Related
The rest of the Call the Car revenue picture
Call the Car Credentialing
Company, driver, and vehicle credentialing to get approved for Call the Car (CTC) trips.
Learn more
MTM Billing
Trip claim submission, denials, and reconciliation for fleets that also run MTM.
Learn more
The Complete NEMT Back Office
Dispatch, billing, credentialing, and calls — everything a growing fleet hands off.
NEMT overviewFree billing review
Find the money hiding in your Call the Car remittances
Send us your last few Call the Car remittances and your aging report. Within 1 business day: the denials and short-pays we can recover, and a flat quote to run your Call the Car claims clean — no sales pressure.
Prefer to talk now? Call +1 (657) 777-0006 or WhatsApp us — 24/7.
