Compliance & Credentialing · Call the Car
Call the Car Credentialing for California NEMT
Company credentialing, driver credentialing, and vehicle enrollment with Call the Car (CTC) — a large California NEMT brokerage serving Medi-Cal and managed-care members. Prepared correctly the first time, integrated with the dispatch platform, and followed up every week until you have a decision and can take trips.
Quick Answer
SS Support Network is an independent BPO that prepares and submits your Call the Car (CTC) credentialing and enrollment application — the company, driver, and vehicle files — and completes the dispatch-platform setup, then follows up every week until you have a decision and can take trips. It is built for California NEMT transportation providers who are new to Call the Car, adding it to an existing broker mix, or expanding across the state to serve Medi-Cal and managed-care members. Our team is trained on the Call the Car process but is not affiliated with, endorsed by, or partnered with Call the Car; credentialing and approval decisions are made solely by the broker. The outcome you get is a complete first submission with the certificate wording the reviewer expects and same-week responses to deficiency notices, so delays never come from your side of the file. We are a US-registered BPO based in Vancouver, WA, founded in 2020, working 24/7 under HIPAA safeguards and a signed BAA.
Every type of Call the Car credentialing, one team
SS Support Network is an independent credentialing and enrollment service provider — not affiliated with, endorsed by, sponsored by, or partnered with Call the Car (CTC). All broker names and trademarks belong to their respective owners. Credentialing and approval decisions are made solely by Call the Car. We help transportation providers prepare and submit their own applications.
The short answer
What does credentialing with Call the Car involve?
Call the Car (CTC) is a large California NEMT brokerage that coordinates non-emergency medical transportation for Medi-Cal and managed-care members. It operates as both a broker — assigning trips to subcontracted providers — and, in some areas, a provider that runs trips directly. To carry CTC trips, a transportation provider has to clear three separate credentialing tracks — the company, every driver, and every vehicle — sign a provider contract, and integrate with the dispatch platform CTC uses to assign and manage trips. Miss a document in any track and the whole file waits. This page walks through each track the way a Call the Car reviewer looks at it, and shows where we take the paperwork off your plate.
Track 1
How does company credentialing with Call the Car work?
Company credentialing is where Call the Car decides your business is real, insured, and safe to send Medi-Cal members to. The core packet is your business entity documents (W-9, EIN letter, business license or Articles of Organization), commercial auto liability and general liability certificates with Call the Car named correctly, and workers' compensation. Insurance limits are set per California plan and per contract, so we confirm the current thresholds and make sure Call the Car is listed as Certificate Holder and Additional Insured with the exact wording the reviewer expects. The application runs application then credentialing review then contracting and platform setup, and the single most common reason it stalls is certificate language that does not match. We build the packet, confirm your current California limits, and fix the additional-insured wording before it goes in, not after a rejection.
Track 2
How do I credential my drivers with Call the Car?
Every driver who touches a Call the Car trip needs a complete, current file: a valid California license for the vehicle class they drive, a clean motor-vehicle record, a criminal background check, drug and alcohol screening, and proof of the training the program requires — typically defensive driving, CPR and First Aid, and wheelchair securement or a PASS-style passenger-assistance course. Driver credentialing is also where an operating fleet gets caught later: a license or a background check quietly expires and the driver is deactivated in the platform on their next trip. We assemble each driver file, load it into the dispatch platform, and put every expiration date on a tracking calendar so a lapse never surprises you on a Monday morning.
Track 3
What does Call the Car require to credential a vehicle?
Each vehicle in service has its own file: current California registration and title, a passing state safety inspection, the vehicle listed on your auto liability policy, and — for wheelchair and stretcher vehicles — proof the securement equipment and ADA accessibility meet the standard. Add a vehicle to your fleet and it has to be credentialed and added to the contract before it can run a trip; retire one and it has to come off. We keep your vehicle roster, inspections, and insurance schedule matched to what Call the Car has on file, so the fleet you actually operate is the fleet Call the Car shows as approved on the platform.
Track 4
Re-credentialing & staying active with Call the Car
Credentialing is not a one-time form. Insurance certificates renew annually, driver background checks and screenings run on a cycle, vehicle inspections expire, and Call the Car re-verifies providers on a recurring basis. The providers who lose trips rarely fail the first application — they fail a renewal nobody was watching. We run your re-credentialing as a calendar, not a fire drill: renewals prepared before the deadline, updated documents uploaded to the platform, and a clean file that keeps you accepting trips without an accidental deactivation.
California & beyond
Call the Car runs California — confirm the lane before you apply
Because Call the Car works as both a broker and, in places, a provider, the first thing to settle is which lane you are in: subcontracted provider under CTC, or a member sitting under a different plan or a national broker entirely. Applying to the wrong queue wastes weeks. If your California members fall under another managed-care broker, that broker may credential you instead. During the free review we confirm which broker actually controls trips in your counties and plans so every application lands in the right place the first time.
How it works
Three steps to a Call the Car decision
- 1
Free credentialing review
We confirm which broker runs your California counties and send the exact document checklist for the company, your drivers, and your vehicles. Written plan within 1 business day.
- 2
We prepare & submit
Company, driver, and vehicle files assembled and gap-checked, insurance wording corrected, everything submitted and set up on the dispatch platform the way the reviewer expects it.
- 3
Follow-up to a decision
Same-week deficiency responses and weekly status checks so your file never sits. When you're approved, we set you up to accept trips and put renewals on a calendar.
Common questions
Call the Car credentialing, answered straight
You submit a transportation provider application, clear Call the Car's credentialing review, and sign a provider contract before you can accept Medi-Cal or managed-care trips. Credentialing covers your company documents, each driver's file, and every vehicle, and you integrate with the dispatch platform for trip management. We prepare the full packet, complete the platform setup, and answer every deficiency notice so your application does not stall on missing paperwork.
Limits are set per plan and per contract in California, so we confirm the current thresholds before anything goes in. In practice you will need commercial auto liability and general liability with Call the Car named as Certificate Holder and Additional Insured, plus workers' compensation. The most common reason a California file stalls is certificate wording that does not match what the reviewer expects — we correct that before submission, not after a rejection.
Both. Call the Car (CTC) operates as a California NEMT brokerage that coordinates trips for health plans and, in some areas, runs trips itself as a provider. That dual model simply means we confirm whether CTC is credentialing you as a subcontracted provider in your county, so you apply in the right lane and know how your trips will be assigned.
Each driver needs a valid California license for the vehicle class they drive, a clean motor-vehicle record, a criminal background check, drug and alcohol screening, and proof of required training such as defensive driving, CPR and First Aid, and wheelchair securement or a PASS-style passenger-assistance course. We assemble each driver file, load it into the platform, and keep every expiration date on a tracking calendar so nobody gets deactivated mid-route.
No. SS Support Network is an independent credentialing and enrollment service provider. We are not affiliated with, endorsed by, sponsored by, or partnered with Call the Car (CTC), and all broker names and trademarks belong to their respective owners. We help transportation providers prepare and submit their own applications.
Call the Car controls approval speed and it varies with how much capacity the California network needs in your area — quicker when they need drivers, longer when they do not. What we control is a complete first submission, same-week responses to deficiency notices, and weekly follow-up, so the delay is never coming from your side of the file.
Credentialing is billed hourly from $6/hr for the credentialing work, or priced per application and per driver, quoted to your fleet size and how many brokers you are enrolling with. Ask for a custom plan and we quote it in writing, with no obligation.
Not sure which broker runs your California counties? Call +1 (657) 777-0006 — 24/7.
Related
Credentialing is step one — these keep you rolling
All Broker Enrollment
Modivcare, MTM, Call the Car and regional brokers — the enrollment overview.
Learn more
Driver Credentialing
Driver files cleared and kept current inside every broker portal you run.
Learn more
Call the Car Billing
Trip claims, denials, and remittance reconciliation once you are running trips.
Billing
The Complete NEMT Back Office
Dispatch, billing, credentialing, and calls — everything a growing fleet hands off.
NEMT overviewFree credentialing review
Find out exactly what your Call the Car file needs
Tell us your California counties and fleet. Within 1 business day: which broker runs your area, the document checklist for company, drivers, and vehicles, and a flat quote — no sales pressure.
Prefer to talk now? Call +1 (657) 777-0006 or WhatsApp us — 24/7.
