Revenue & Billing · IntelliRide (Transdev) · Colorado
NEMT Billing for IntelliRide (Transdev)
On July 1, 2026 Colorado handed its nine metro counties to a new statewide broker, and every IntelliRide claim you hadn't collected by then is still sitting on a 365-day clock. We work that trail: trip records out of Ecolane, mileage codes and same-day modifiers checked against Colorado's NEMT rules, denials reworked, and each remittance line matched to a trip you can evidence.
The IntelliRide claim trail, end to end
SS Support Network is an independent billing service provider. We are not affiliated with, endorsed by, sponsored by or partnered with IntelliRide, Transdev Health Solutions or MediDrive. All broker names and trademarks belong to their respective owners. We bill trips on behalf of the transportation providers who ran them.
Quick Answer
SS Support Network is an independent billing service that collects Colorado NEMT trip claims for transportation providers who ran under IntelliRide, the member-facing brand Transdev Health Solutions used for the Health First Colorado brokerage. IntelliRide covered nine counties (Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, Jefferson, Larimer and Weld), and providers there contracted with the broker for billing instead of sending those NEMT claims to the state's fiscal agent. Since July 1, 2026 the metro counties have belonged to MediDrive, so a Colorado fleet now has two claim trails open at once: everything with a date of service before the cutover, and everything after it. We work both. Our billers pull the trip record, check the mileage code and same-day modifiers Colorado applies, rework denials against the state's published known issues, and reconcile each remittance line to a trip that can be evidenced. We are not affiliated with, endorsed by or partnered with IntelliRide, Transdev or MediDrive.
What changed
What happened to IntelliRide billing on July 1, 2026?
IntelliRide was the brand Transdev Health Solutions used for Colorado's Health First Colorado transportation brokerage. The state moved that contract. From July 1, 2026, a trip in the nine metro counties with an appointment date on or after the cutover can only be assigned to a provider contracted with MediDrive, the new statewide broker, and Phase 2 covering Colorado's other 55 counties had no published date when this page was written. None of that erases what you're already owed. Claims for trips completed under IntelliRide still have to be filed, corrected and collected on the old path, and that's exactly the work fleets drop while they're busy onboarding somewhere new.
Step 1
Where an IntelliRide claim is supposed to go
Colorado's rule for the broker counties is blunt: providers there contract with the broker for all billing and do not send those NEMT claims straight to Gainwell Technologies, the state's fiscal agent. Route one to the wrong place and it doesn't sit in a queue, it denies, while the filing clock keeps running on a remittance that will never arrive. Trips themselves ran through the Ecolane provider portal at colorado.ecolane.com/drt, which makes that export, not your dispatch board, the record a reviewer compares a claim against. Transdev took claim questions at claims.intelliride@transdev.com and ran a transportation provider line at (303) 316-3848. We start from the Ecolane export, line it up against what you actually billed, and find the completed trips that never became claims at all.
Step 2
The Colorado codes that decide whether a trip pays
Two details cause more Colorado NEMT rework than anything else. Mileage for an ambulatory or mobility vehicle bills with S0215, and when one member takes more than one trip in a day the same-day modifier decides how the second leg reads: 76 when the same rendering provider runs both, 77 when a different rendering provider runs the second. Get that pair wrong and a legitimate second leg looks like a duplicate. There's also a units ceiling. A NEMT claim billed with A0425, S0215 or S0209 suspends for review once the billed units of service pass 52, or 125 in the counties Colorado designates as rural, so a long run out of the mountains needs its documentation ready before filing rather than after it suspends. We check code, modifier and unit count on every claim before it leaves.
Step 3
Denials, and the 365-day clock behind them
Colorado gives you a year, and the rule is stricter than it sounds. A claim has to be submitted and received inside 365 days even when the outcome is a denial, and correspondence with the fiscal agent doesn't count as proof of timely filing. A claim you emailed about in month ten is not a claim you filed. Your provider agreement can set something tighter than the state's outer limit, so the filing clause in your own contract is the number to check before assuming you have the full year. Not every denial is yours, either. In July 2025 Colorado NEMT claims carrying S0215 with a 76 or 77 modifier started denying for EOB 7817, the payment modifier is not appropriate, because of a problem on the state's side that was resolved that August with the affected claims reprocessed. We read the reason code, check it against the published known issues before rebuilding anything, fix what's genuinely ours, and resubmit while the window is open.
Step 4
Reconciling a remittance you can prove
Getting paid and getting paid correctly are two different results. Every remittance line has to land on a specific trip, and the trips that ran without paying (short-paid legs, silent denials, claims that never made it out of the building) have to surface while there's still time to act on them. Fleets skip reconciliation when they're busy, and a broker changeover is the busiest they get. We reconcile line by line against the trip export, post the payments, and keep a standing list of what's billed, what's paid and what's still open, with the days remaining on each.
Two brokers at once
Old claims and a new broker, running in parallel
Most Colorado aging reports have a seam in them this year. Trips dated before July 1, 2026 belong to the IntelliRide path and its deadlines. Trips after belong to MediDrive, with a new contract, a new provider portal at tp.medidrive.com and a new set of habits to learn. Money goes missing in the seam, because attention naturally follows the broker that will send work tomorrow. We keep the older claims moving while your team gets fluent in the new system.
How it works
Three steps to collecting what Colorado owes you
- 1
Free billing review
Send your last few remittances and your aging report. We split the pre-cutover IntelliRide claims from the current ones, flag whatever is nearing the 365-day line, and put a number on what's realistically recoverable. Written within 1 business day.
- 2
We take the claims
We work in your own logins: the Ecolane export for legacy trip records, your billing system for EDI, the current broker's portal for new work. Code, modifier and unit count checked before anything is filed.
- 3
Denials worked, money reconciled
Reason codes read against Colorado's published known issues, genuine errors corrected and resubmitted the same week, remittances matched trip by trip, short-pays chased until they close.
Common questions
IntelliRide (Transdev) billing, answered straight
It follows the date of service, not the date you get around to filing. A trip in the nine metro counties with an appointment date on or after July 1, 2026 belongs to MediDrive, and providers without a MediDrive contract can't be assigned those trips at all. Trips completed before the cutover stay on the IntelliRide and Transdev claim path with the deadlines that path always carried. Either way, broker trips in those counties are billed through the broker rather than sent directly to Gainwell Technologies, the state's fiscal agent.
Colorado's outer limit is 365 days, and the claim has to be submitted and received inside that window even if the result is a denial. Emails to the fiscal agent about a claim are not proof that you filed it. Your provider agreement can impose a shorter deadline than the state's, so read the timely-filing clause in your own contract before assuming you have the full year, and treat anything past month nine as urgent.
The recurring causes are mechanical. Ambulatory and mobility-vehicle mileage bills with S0215; a member taking two trips in one day needs modifier 76 when the same rendering provider runs both legs and 77 when a different one runs the second; and claims using A0425, S0215 or S0209 suspend for review once billed units pass 52, or 125 in Colorado's designated rural counties. Sometimes the fault is on the state's side, as in the July 2025 EOB 7817 episode that denied correctly modified S0215 claims until it was fixed and the claims reprocessed. We check the known-issues list before rebuilding anything.
No. SS Support Network is an independent billing service provider. We are not affiliated with, endorsed by, sponsored by or partnered with IntelliRide, Transdev Health Solutions or MediDrive, and all broker names and trademarks belong to their respective owners. We bill trips on behalf of the transportation providers who ran them.
Yes, and we don't move your data anywhere else. That means the Ecolane provider portal for legacy IntelliRide trip records, your billing system's EDI feed, and the current broker's provider portal for new trips, each under your own credentials with role-based access. Most Colorado fleets also run other payers alongside the broker, and our billers work that whole mix so nothing falls between two systems.
The trip records for the period we're collecting, your last few remittances, your current aging report, and whichever portal logins those claims sit behind. In the free review we split the aging into pre-cutover and post-cutover, show you which claims are closest to the 365-day deadline, and tell you what we believe is recoverable, all before you commit to anything.
Sitting on unpaid IntelliRide trips from before the cutover? Call +1 (657) 777-0006, any hour.
If you are not enrolled yet, or your file lapsed, start with IntelliRide credentialing instead.
Related
The rest of the IntelliRide revenue picture
IntelliRide Credentialing
Company, driver and vehicle files through Colorado's credentialing exchange, carried to a decision.
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MTM Billing
Trip claim submission, denials, and reconciliation for fleets that also run MTM.
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The Complete NEMT Back Office
Dispatch, billing, credentialing and calls: everything a growing fleet hands off.
NEMT overviewFree billing review
Collect the IntelliRide trips you already ran
Send your last few remittances and your current aging report. Within 1 business day you get the split between pre-cutover and post-cutover claims, the ones nearest the 365-day deadline, and a flat quote to work them. No sales pressure.
Prefer to talk now? Call +1 (657) 777-0006 or WhatsApp us, any hour.
