Revenue & Billing · MAS (New York)
NEMT Billing for New York MAS Trips
MAS authorizes the trip; New York Medicaid pays it through eMedNY. We match every MAS authorization to a clean eMedNY claim, work denials the day they land, and reconcile every remittance to the trips you actually ran — so the New York Medicaid trips you already drove turn into money in the bank.
The whole MAS-to-eMedNY billing cycle, one team
SS Support Network is an independent billing service provider — not affiliated with, endorsed by, sponsored by, or partnered with MAS (Medical Answering Services). All broker names and trademarks belong to their respective owners. We bill trips on behalf of transportation providers who contract to run MAS-authorized New York Medicaid trips.
Quick Answer
SS Support Network is an independent billing service provider that runs the full New York MAS-to-eMedNY trip-claim cycle for NEMT transportation providers — matching each MAS trip authorization to a clean eMedNY claim, working every denial back to payment, and reconciling each eMedNY remittance to the trips you actually ran. It's for New York fleets that are already assigned MAS-authorized Medicaid trips but losing revenue to denials, short-pays, and aging AR, whether they bill in-house today or want to switch providers. Because MAS authorizes and assigns the trip while New York Medicaid pays the claim through eMedNY, we work inside your own MAS roster and eMedNY login — trained on the process but not affiliated with, endorsed by, or partnered with MAS or New York Medicaid, and trip volume and payment decisions rest solely with the broker and payer. The outcome is completed trips that turn into predictable payments instead of write-offs, with denials corrected the same week and short-pays surfaced instead of silently lost.
The short answer
How does billing MAS-authorized trips work?
Here is the part that trips up new New York fleets: MAS (Medical Answering Services) is the broker that authorizes and assigns New York Medicaid NEMT trips, but MAS does not pay the claim. The claim goes to New York Medicaid through eMedNY. So billing a MAS trip is really a two-source job — the trip roster and authorization come from MAS, and the claim is built and submitted to eMedNY. Getting assigned the trips is one job; getting paid for them is another. The difference between a fleet that gets paid on time and one that bleeds revenue is almost never the trips — it is the claims work behind them. This page walks through the full cycle: how the MAS authorization becomes an eMedNY claim, what makes that claim clean, why claims get denied, and how the money gets reconciled so nothing quietly goes unpaid.
Step 1
How do you submit MAS trip claims to eMedNY?
Claims for completed MAS-authorized trips are submitted to New York Medicaid through eMedNY — by portal or an EDI feed from your billing system — not to MAS. Each claim has to carry the MAS trip authorization number, the correct level of service, the pickup and drop-off, mileage, and the dates and times that match the trip MAS authorized. Keyed one at a time by hand, this is where small fleets fall behind; batched and checked against the MAS roster first, it is fast and clean. We submit your eMedNY claims on a set cycle so trips are billed while they are fresh, not weeks later when the details get fuzzy.
Step 2
Clean-claim documentation for eMedNY
A clean eMedNY claim is one New York Medicaid cannot bounce, and the center of it is matching the MAS trip authorization to the claim. That means the MAS authorization number matches, the level of service and mileage reconcile with the authorized trip, the signature or electronic proof of the completed trip is attached where required, and the trip falls inside the New York Medicaid timely-filing window. Most denials trace back to the eMedNY claim drifting from the MAS authorization. We build that match into the claim before it goes, so the first submission is the one that pays instead of the one that gets kicked back.
Step 3
Why do New York Medicaid NEMT claims get denied?
When an eMedNY claim is denied, the clock starts. The common reasons are fixable — the claim does not match the MAS authorization, times or mileage that do not reconcile, a missing signature, a duplicate, a no-show billed without proof, or a claim that crossed the New York Medicaid timely-filing window — but only if someone works them quickly. A denial that sits becomes a write-off. We run denials as a daily desk: read the reason code, correct the claim against the MAS roster, resubmit the same week, and appeal when the denial is wrong. Just as important, we track why claims deny so the pattern gets fixed upstream and the same denial stops repeating.
Step 4
How do you reconcile eMedNY remittances?
The last mile is proving you were paid for every MAS-authorized trip you ran. Because eMedNY pays these claims, the reconciliation runs against the eMedNY remittance: each payment has to be matched to its trip, and the trips that were run but not paid — short-pays, missing claims, silent denials — have to surface instead of disappearing. This is the step fleets skip when they are busy, and it is where the money leaks. We reconcile every eMedNY remittance against your trip records and the MAS roster, post payments, and chase the gaps, so your revenue matches your operation instead of trailing it.
Approved, then paid
Credentialing gets you the trips — billing gets you the money
Broker enrollment and broker billing are two halves of the same relationship. If you are still getting set up to run MAS-authorized New York Medicaid trips, start with credentialing; if you are running trips and the revenue is not keeping up, the fix is usually in the eMedNY claims. We do both, so the handoff between "assigned the trips" and "paid for the trips" never drops.
How it works
Three steps to a clean eMedNY claim cycle
- 1
Free billing review
We read your last few eMedNY remittances and your aging report, find the denials and short-pays hiding in them, and show you what a clean cycle recovers. Written within 1 business day.
- 2
We take the claims
Pulling the MAS authorizations from your roster and working in eMedNY under your login, we submit clean claims on a set cycle and match every claim to its MAS authorization before it goes.
- 3
Denials worked, money reconciled
Denials corrected and resubmitted the same week, eMedNY remittances matched to trips, short-pays chased. You get a clear report of what was billed, paid, and still open.
Common questions
New York MAS billing, answered straight
By eMedNY. MAS (Medical Answering Services) is the broker that authorizes and assigns New York Medicaid NEMT trips, but it does not pay the claim. The trip roster and authorization come from MAS; the claim itself is submitted to New York Medicaid through eMedNY, which adjudicates and pays it. So billing MAS-authorized trips really means preparing an eMedNY claim that matches the MAS authorization exactly — that is the whole game.
The common ones are avoidable: the eMedNY claim does not match the MAS trip authorization, the level of service or mileage does not reconcile, a signature or proof of the completed trip is missing, the claim is a duplicate, a no-show is billed without proof, or it crossed the New York Medicaid timely-filing window. We check each of these against the MAS roster before the claim goes to eMedNY, and correct and resubmit denials the same week.
Yes. We pull the MAS trip authorizations from the MAS roster and submit the claim through eMedNY under your own login with role-based access, or through your billing system's EDI connection — whichever you already use. Your data stays in your systems; we do not move it into a separate platform. You keep full visibility into every claim and payment.
No. SS Support Network is an independent billing service provider. We are not affiliated with, endorsed by, sponsored by, or partnered with MAS, and all broker names and trademarks belong to their respective owners. We bill trips on behalf of transportation providers who contract to run MAS-authorized New York Medicaid trips.
Yes. Many New York fleets run MAS-authorized Medicaid trips alongside national brokers, and our billers work the whole mix so nothing slips between systems. We reconcile each remittance — the eMedNY remittance for MAS trips and each broker's remittance for the rest — to the trips you actually ran, so short-pays and missing claims surface instead of getting written off.
Your MAS roster access, your eMedNY billing access, your trip records, and your current aging report. In the free billing review we read your last few eMedNY remittances, find the denials and short-pays hiding in them, and show you what a clean claim cycle would recover — before you commit to anything.
Want us to read your last eMedNY remittance for leaks? Call +1 (657) 777-0006 — 24/7.
Related
The rest of the New York MAS revenue picture
New York NEMT Billing (state)
The eMedNY program-level view: how New York Medicaid transportation billing works, state-wide.
New York
MAS Credentialing (NY)
Company, driver, and vehicle credentialing to run MAS-authorized New York Medicaid trips.
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All NEMT Billing
Broker and Medicaid trip billing, denials, and reconciliation — the overview.
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The Complete NEMT Back Office
Dispatch, billing, credentialing, and calls — everything a growing fleet hands off.
NEMT overviewFree billing review
Find the money hiding in your eMedNY remittances
Send us your last few eMedNY remittances and your aging report. Within 1 business day: the denials and short-pays we can recover, and a flat quote to run your MAS-authorized New York Medicaid claims clean — no sales pressure.
Prefer to talk now? Call +1 (657) 777-0006 or WhatsApp us — 24/7.
