Leadership
Nimra Khalid
Co-Founder and Chief Operating Officer of SS Support Network, principal stakeholder, and co-founder and COO of Transport BPO. Nimra runs delivery: the teams, the accounts, and the call on what a client keeps in house and what we take over.
Where she has run operations
Nimra has personally managed operations for more than twenty client companies. That covers the whole span of what SS Support Network does, which is why the standard on every account is the one she sets.
Non-emergency medical transportation
Trip boards, driver assignment, will-call returns, standing orders and broker relationships. She knows what a day looks like when four trips have nobody on them at eight in the morning, and what has to happen before that schedule reaches the client.
Healthcare practices
Front-desk cover, patient scheduling, confirmations and after-hours answering for clinics and specialty practices, where the caller is often unwell or anxious and whoever answers is the practice as far as they are concerned.
Home care and assisted living
Referral intake, caregiver scheduling and the after-hours calls that decide whether a referral becomes a client. Home care runs on responsiveness, and the operations behind it either protect that or quietly lose it.
Transportation dispatch
Routing, capacity, on-time performance and the reporting a broker or payer expects. Dispatch is where a promise made on the phone either holds or doesn't.
How she runs an account
- Agents work inside your software, not a parallel system, so nothing has to be reconciled afterwards.
- Every account has a named lead and a written escalation path, so an exception reaches a person rather than a queue.
- Backup cover is built into every seat. A sick day, a no-show or a resignation is our problem, not yours.
- Scope is agreed in writing before anyone starts, and revisited as volume changes.
- Month to month after the first week. The work is judged on your real trips and your real calls.
Written by Nimra
19 guides in our knowledge base, written from running these operations rather than from a content brief.
Growing a Business
NEMT Medicaid Changes in 2026: What Providers Must Know
The 2026 NEMT Medicaid shifts that affect getting paid: broker consolidation, managed-care carve-ins, and new state rules, state by state.
Growing a Business
How BPO Services Help NEMT Companies Scale Faster
Why growing NEMT fleets outsource dispatch, billing, and credentialing: the scaling math, what to hand off first, and…
Credentialing & Compliance
Why Is Credentialing the Core of Healthcare Compliance?
Why credentialing sits at the center of healthcare compliance: what it covers, what a lapse really costs, and how to…
Billing & Revenue
How to Cut Administrative Costs in Your NEMT Business
Five proven strategies to shrink NEMT administrative overhead: outsourcing, automated eligibility, digital trip reco…
Dispatch
Outsourced vs In-House NEMT Dispatch: Cost Comparison
A transparent cost comparison of in-house vs outsourced NEMT dispatching: salaries, software, turnover, hidden costs…
Credentialing & Compliance
How Long Does Provider Credentialing Take?
Realistic credentialing timelines by payer (Medicare, Medicaid, commercial plans, and broker networks) and what causes …
Growing a Business
How to Start a NEMT Business in 2026: 8-Step Guide
Licensing, vehicles, broker credentialing, dispatch, and first trips: the 8 steps to launching a NEMT business in 20…
Credentialing & Compliance
What Documents Do You Need for NEMT Credentialing in 2026?
The complete 2026 NEMT credentialing checklist: business, insurance, vehicle, driver, and compliance documents, with…
Credentialing & Compliance
How to Become a NEMT Provider: Enrollment by State
Every state enrolls NEMT providers through its own Medicaid portal (PAVE, PEMS, IMPACT, NCTracks and more) and then you…
Credentialing & Compliance
Is EVV Required for NEMT? What the Cures Act Says
EVV isn't federally mandated for NEMT. The Cures Act covers home care, not transport. Here is what NEMT providers a…
Growing a Business
How We Helped a NEMT Provider Expand Multi-State
Inside a NEMT provider expansion from one state to multi-state, with SS Support Network running calls, dispatch, brok…
Growing a Business
18 Questions to Ask a Healthcare BPO Before Signing
18 questions to ask a healthcare BPO before signing: compliance, staffing, pricing, and exit terms, including the o…
Operations
How to Choose a Reliable NEMT BPO Company: 8 Checks
The 8-point checklist for vetting a NEMT BPO partner: industry experience, HIPAA substance, systems access, scalabil…
Credentialing & Compliance
How Do You Speed Up Prior Authorizations?
Practical ways to speed up prior authorizations: complete first submissions, payer checklists, electronic PA, follow-…
Growing a Business
From Startup to Six-Figure NEMT Company: The Playbook
The four-phase growth path from first NEMT trips to six-figure revenue: broker scorecards, fleet timing, and when to…
Billing & Revenue
Outsourced vs In-House Therapy Billing: The Real Math
The full cost of in-house billing for a therapy practice vs outsourcing (salary, software, turnover, and denials) w…
Growing a Business
Top 8 Challenges NEMT Owners Face (and the Fixes)
Driver retention, cash flow, 24/7 dispatch, broker compliance, and five more NEMT owner challenges, with the fixes w…
Operations
What Does a Healthcare BPO Actually Do?
A plain-language guide to healthcare BPO: the tasks these companies handle, who uses them, what they cost, and how th…
Calls & Support
When Should a Practice Outsource Its Phones?
A decision framework for outsourcing practice phones: the signals, the thresholds, a readiness checklist, and when k…
Talk to Nimra’s team
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